FAQ

Here to better help you.

Can I use a coupon on an order I’ve already placed?

Coupon codes cannot be applied to orders that have already been placed and processed.

Do you offer a warranty or guarantee?

All of our products come with a Satisfaction Guarantee backed by at least a year warranty. 

My product has water/grounds in it?

Some of our products have been tested by their respective manufactures. Finding coffee grounds, small amounts of liquids, spot residues or residual grounds is normal with NEW products. Please note that finding any of the items above does not indicate that the product is used or defective. We have a Product Guarantee that all items we sell, unless otherwise noted in Product Title, are brand new.

Do you ship to international addresses?

Yes we do but to work out the best shipping prices we choose to do quotes. So if you would like your item shipped internationally please contact our Customer Service team. We will work on getting you a quote as soon as possible. No credit or financial options are available for international consignees. We only accept wire transfers as a valid form of payment.

Do you offer expedited shipping?

Yes, we like to find the best provider when it comes to quickly getting you your items. Please contact us with your time restraints and items and we can get a quote put together for you.

Can I reserve equipment?

Absolutely. Let our team know what you want to order and when you need it and we can plan a future delivery for you.

I haven't received my free gifts?

Free gifts that are included with some promotions are generally shipped a week after. This is to allow time for any changes that may happen after the order is placed. You should receive your package soon; however in the event that it doesn't arrive please reach out to us.

Where do I apply my coupon?

On the Checkout Page. Once you are on the Checkout Page you will notice your item in the cart on the right hand side. Underneath the item there will be a box labeled Discount. Just add the coupon code to the box and press return/enter and your discount should be applied if the item is not excluded.

Which brands are excluded from promotions?

Due to agreements with certain brands some products may not be eligible for promotions. We make every effort to explicitly indicate which products are eligible for promotions.

Products categorized as "Refurbished" and "Open Box” are excluded from all coupons.
The following brands are excluded from sitewide coupons and promotions:

  • Baratza
  • Izzo
  • La Cimbali
  • La Spaziale
  • Mazzer
  • Quick Mill
  • Rocket Espresso
  • Rancilio

Why won’t a coupon apply to my order?

Coupon codes are not valid with certain Special Offers, Promotions or Deals. Please verify that the contents of your cart qualify for the coupon you’re attempting to use. Please reach out to our customer service team and we can get you a personalized quote.

What happens after I place my order?

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

When do I receive tracking information on my shipment?

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

Can I change the shipping address of my order?

If your order has not been shipped it may be possible to make changes please contact us and we will work on assisting you. Intercepting or cancelling an order will cause additional processing time and incur extra charges. Note, we cannot guarantee any intercepts.

Can I have my shipment held at a facility?

Once your order has shipped we will no longer be able to put a hold on the order. However, this doesn’t mean that you cannot contact the shipping company and make arrangements. Usually all you need is your tracking number to contact the service provider and possibly make changes.

The product I received looks different?

Many manufacturers change or update their packaging without notifying their retailers. Please verify that the product is not simply the same product, only labeled differently.

Items included as part of a bundle, or as a “Free Gift” may be substituted at our discretion prior to shipment. If you purchased a specific product but confirmed that what you received is different than that ordered please contact our Customer Service team immediately.

Can I cancel my order?

Cancellations can only be provided for orders that are prior to being processed for shipment. Once it has been processed we normally cannot catch it before it leaves the warehouse. Note, all orders cancelled after being processed may incur a 3% processing fee which will be deducted from the order’s available credit.

When will I be credited for a cancelled order?

Credits normally take 2-3 business days to show but may take up to 5 full business days. It depends on the payment processor and the bank(s) involved.

What do I do if my package shows delivered but I didn’t receive it?

Please immediately contact the shipping company associated with the tracking number you received via email. Since we work with multiple vendors, the shipments usually leave warehouse under the vendor’s account and we are not an authorized to modify a shipment or act on behalf of the consignee or shipper.

What happens if I need to return an item?

ALL orders that are returned must be returned with a Return Merchandise Authorization number (RMA) or they will be denied. To start a return please contact our Customer Service team (support@coffeeionado.com) and they will initiate the process. You will be provided with a RMA that is valid for up to 14 days and must accompany the item being returned.

An order from 30 days of shipping may qualify for a return, unless it is marked refurbished, used or clearance.

Please make sure the item is clean and dry before returning it. Any item that requires cleaning will incur a cleaning charge (based on extensiveness) which will be deducted from return credit. All parts, packaging, manuals and accessories must be placed and returned in original packaging. The returned item must not be damaged in any way (functional or cosmetic).

What do I do if my package shows delivered but I didn’t receive it?

Please immediately contact our customer service team and we'll assist you in tracking down the shipment.

Do your products come with manufacturer’s warranty?

All grinders, coffee makers and espresso machines do come with a manufacturer’s warranty of one year parts at minimum, and labor if noted.

What’s covered in the manufacturer’s warranty?

Most warranties cover the cost of the parts associated with the repairs and some cover the labor. Please make sure it is noted on the product page or specifications tab.

What do I do if my package shows delivered but I didn’t receive it?

Please immediately contact our customer service team and we'll assist you in tracking down the shipment.