Return and Cancellation Policy
We want you to love your items and they are covered by a 100% Customer Satisfaction Guarantee. Please contact us at email@example.com or our contact page and one of our Customer Service team members will assist you.
Merchandise Return Eligibility
ALL orders that are returned must be returned with a Return Merchandise Authorization number (RMA) or they will be denied. To start a return please contact our Customer Service team (firstname.lastname@example.org) and they will initiate the process. You will be provided with a RMA that is valid for up to 15 days and must accompany the item being returned.
An order from 30 days of delivery may qualify for a return, unless it is marked refurbished, used or clearance.
Please make sure the item is clean and dry before returning it. Any item that requires cleaning will incur a cleaning charge (based on extensiveness) which will be deducted from return credit. All parts, packaging, manuals and accessories must be placed and returned in original packaging. Item(s) must be shipped with an outer box. Do not ship just the manufacturer's item box. The returned item must not be damaged in any way (functional or cosmetic). Lack of an outer shipping carton will automatically result in a 30% restocking fee deducted from the credit.
- All items marked or deemed as “commercial” or for commercial use. This includes items in the collections of Commercial Brewers, Commercial Grinders, any Commercial Espresso Machines.
- Any cleaners or coffee.
- Orders outside of the 30-day return window. To calculate a return date, start from the order’s delivery date. There is no exception to this policy.
- Any item that has had the UPC bar code removed or altered. These must be intact to process a return. There is no exception to this policy.
Returning an Item
Your order must be authorized for return before you can send it back to the warehouse. Any unauthorized returns may not be processed, will lead to delays in processing and could be subject to extra charges.
To initiate the Return process please contact our Customer Service team (email@example.com) and they will be able to assist you with your return. Once given the RMA, please mark it on the outside of the box and place a copy inside for easier processing.
You are responsible for any return shipping costs and we highly recommend using quality service providers that provide tracing for shipments such as DHL, FedEx and UPS or any freight carrier. Please note, we are not responsible for any lost or damaged items in transit. Lack of an outer shipping carton will automatically result in a 30% restocking fee deducted from the credit.
Once the return is received a refund will be given and you will be credited for the item minus original shipping charges.
Your credit will incur additional charges should you return an item without being authorized and/or without a RMA number. Many of these charges can be avoided if you follow our Return Process.
For products that arrive without a RMA number, the product may not be accepted or returned-to-sender. Should the item be accepted a 10% restocking fee will be accessed and deducted from your credit.
Refused Delivery Policy
ALL items must be received unless marked damaged. Failure to receive items will result in a credit minus shipping to and from consignee address.
All orders cancelled after 24 hours are subject to a 3% processing fee, whether or not your order has shipped. If product is in stock and processed a 3% processing fee will be applied. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
There is no fee for cancelling Pre-Order items as long as the items have not been processed for shipping.