Terms of Sale – Coffeeionado

Terms of Sale

Applies To All Purchases.


Please select your items carefully as we are unable to add to or modify your order. All orders are subject to a cancellation fee (see Shipping Policy). All damages, defects, and missing items must be reported within five business days of delivery receipt. Shipments may be redirected but with a fee (see Shipping Policy). We require signature at delivery for all major purchases over $199.00 everywhere, please make arrangements with the shipping carrier if you cannot receive your item. All items, including those tested by the manufacturer, are sold as-is described in the line item and are considered new, backed by a Product Guarantee, unless otherwise explicitly indicated. We have outlined some of the limitations and procedures for the Comprehensive Terms Section.

1. Customer Claims. All claims by customer for 'not as described', 'defective merchandise', "not fit for intended use', 'no longer fit for intended use', and 'incorrect merchandise received' must be made in writing within five business days of receipt of merchandise. A lack of a claim for 'not as described', 'defective merchandise', "not fit for intended use', 'no longer fit for intended use', and 'incorrect merchandise received' will suffice as customer's approval that the merchandise is 'as described', 'is not defective', 'is fit for intended use' and is the correct merchandise received. Any aforementioned customer's claim will only be limited to:


Customer will not hold Coffeeionado liable to changes in product features made by the manufacturer. Coffeeionado makes every effort to provide accurate detailed information. By agreeing to this, the customer understands that detailed specifications of products are subject to change without notice and may slightly differ (cosmetically and internally than described) when the product delivers, but the general purpose of the product remains the same.

For all claims made for shipments that were delivered by a common carrier not requiring a signature, the customer is responsible for filing a local police report and providing it to Coffeeionado and the carrier prior to re-shipment of an order or refund. Any refund or re-shipment may be subject to the tariff and procedures of the carrier, which can cause delays up to 14 business days.

2. Sales Tax. Coffeeionado is required by Florida law to collect and charge a 6% sales tax for state residents of Florida, plus up to 1.5% surcharge, according to the county you live in.

Coffeeionado does not charge any other state sales and/or use taxes for shipments so please check with your state and/or local municipality regarding your obligation to pay sales and use tax on items ordered via the Internet.All taxes and brokerage fees related to the importation of goods into a country outside the USA are the responsibility of the customer.


3. Shipping. Unless requested by customer, all orders shipped on pallets are to a customer's curbside only, do not include inside delivery or delivery on personal property. Orders shipped via UPS and FedEx include delivery to the customer's external door. Depending on package size, orders shipped via USPS are to a customer's mailbox or door.

4. Shipping and Handling Fees. Shipping fees (including shipping costs to provide "free shipping" or "shipping included in the purchase price" of the merchandise) to and from your location are the responsibility of the customer, and handling fees are considered as non-refundable and are deducted from the return credit after any restocking, processing, cleaning or administrative fees. Handling fees are considered our costs to internally process an order or return. Refusal of a delivery or purchases returned due to a carrier unable to make a delivery will subject the customer's return credit to a reduction of the restocking fees and shipping fees to and from customer's location. In cases where free shipping is provided for orders over a specified dollar amount and the the order, or part of, is returned that will bring the total order value under the specified dollar amount, then the return credit amount will be reduced by shipping and handling fee of the item(s).

5. Returns After 30 Days of Customer Delivery Receipt. Eligible returns and refunds will not be processed for returns that arrive at our return center after 30 days of customer delivery receipt.

6. Cancellations. Our Cancellation Policy applies for all orders. Any order that has not been processed, nor shipped, is subject to a cancellation fee of $10.00. This charge is to cover non-refundable credit card fees we must pay and general order processing fees. A request to cancel an order that has shipped is handled as a return and is the full responsibility of the customer to initiate the Return Process. Generally the return is processed within 14 days of return receipt at the the manufacturer or Coffeeionado.

7. Returns Without a Return Merchandise Authorization Number. All eligible returns without a Return Merchandise Authorization number (referred to as, RMA) may be declined any credit and will be subject to a non-refundable restocking fee up to 10% of the purchase price plus the deduction of the non-refundable shipping and handling fees. The issuance of a RMA is not a guarantee of refund. Acceptance of a return without a RMA number is not a guarantee of a refund, and a refund can be denied.

8. Products.


9. Coupons and Promotional Items. All discounts and coupons applied on any order are applied to all eligible returns and refunds and the customer is not required to return any bonus “packages” may have received under a promotion.

10. Repair Services. Coffeeionado does not perform Repair Services, these may only be performed by the manufacturer or manufacturer's preferred service provider. Any attempt to repair the item(s) outside these guidelines will void the warranty. There are no returns or refunds for repair services (see Warranty Policy).

11. Holiday Returns. Must mention "Gift" in "Note" section before submitting the order. For applicable items only. All items must be returned in LIKE NEW condition with all original packaging and cartons shipped in. All other terms and conditions of sale apply. Online orders only between November 14th - December 17th of the current year.  RMA number required and shipment must be received by us or our agent by January 14 of the following year.

12. Special Ordered Items. An order for special ordered item(s) submitted and completed through Coffeeionado Business Solutions may be charged up to a 50% cancellation fee (if not shipped) or a 50% restocking fee (if shipped) plus all shipping and handling fees. Refusal of delivery of special ordered items will subject the order to a credit less a 50% restocking fee and then less all freight charges and fees (to and from shipping location). These fees are still imposed including situations of delivery delays out of the control of Coffeeionado.

13. Voided Warranty and Exclusions. During the warranty period certain circumstances can cause a void in the warranty and certain events are excluded from the warranty period. Warranty begins as soon as the item leaves the warehouse. The circumstances include, but are not limited to:


Standard Terms


Applies to All Items That Do Not State "Commercial Terms"



1. Limitations. Eligible merchandise, within the entire scope of the Standard Terms and Condition of Sale, can be returned for refund less any shipping and handling fees within 30 days of customer's receipt of delivery. Backed by our 100% Customer Satisfaction Policy, if you are dissatisfied for any reason regarding your purchase, we will gladly accept "Like-New equipment noted for home use" and "unused accessory returns" within 30 calendar days of customer delivery receipt. All returns are subject to first a general restocking fee of $20.00 and may be subject to cleaning fees. All item(s) must be returned in original box and manufacturer’s packaging and the UPC/bar code must not be damaged, less the item(s) may not qualify.

2. Accessories/Other. Used accessories, all cleaning agents, water softeners, any modified or customized equipment (i.e. PID installed, pluming adaption, etc), replacement parts, coffee roasters, cups, books, Compact Discs (CD's), DVDs, instructional manuals or videos, diagnostic services, and stovetop moka pots are non-returnable and are non-refundable purchases.

3. Defining 'Like New' Condition. When returning a machine to Coffeeionado, please make sure that it will arrive to us in 'Like New' condition, which we define as the following:

    Equipment that is not received in this condition will be assessed for damage and may be subject to any applicable refurbishment fees. Any equipment that is damaged or unclean is subject to a “cleaning” charge based on extensiveness. Any equipment returns that can not be refurbished due to significant damage assessed solely by Coffeeionado will void all return and refund privileges.

    4. Damages In Transit. Please inspect your package when you receive it from the shipping company. All claims for damages and shortages must be made within 5 business days of receipt of merchandise as per carriers’ terms, damages must be reported within the first five days.


      5. Return and Exchange Process. A full refund less any restocking fee, refurbishment, cleaning, shipping and/or handling fees will be issued upon satisfactory return as noted:

         

        6. Defective Equipment and General WarrantyThe Coffeeionado Warranty Policy only covers orders and shipments within the boundaries of the contiguous United States. This policy does not cover international orders, APO/FPO shipments, shipments made within the contiguous United States and brought/shipped outside the United States by the customer or by agents, or shipments made outside the contiguous United States. Shipments damaged in transit are not covered by the Warranty Policy, nor does it cover any labor costs assumed by the customer.


        Commercial Terms

        Applies To Items That State "Commercial Terms."

        We want you to be fully satisfied when shopping at Coffeeionado. If you are not satisfied with your purchase or should you have a question about warranties and procedures please look over the following policies and procedures.

         

        1. Returns: Commercial Equipment for Commercial Use. All commercial espresso sales are FINALSome items in our household categories may be considered semi-commercial or commercial equipment. This semi-commercial and commercial category includes all commercial grade grinders, all direct water connect capable espresso machines and coffee brewers. These items are classified on our website with commercial terms and the following sections override general and standard terms. All item(s) will be classified in the “Specs” section of the respective item’s page.

        2. Installation. When purchasing commercial equipment that requires professional installation, all manufacturers’ recommendations for proper installation must be followed. The product warranty will be void in the occurrence that the manufacturer’s guidelines are not followed. Please refer to the installation section of your machine for the specifics of what you must have ready. Always consult with your plumber or contractor, as well as your code enforcement officer, to ensure the installation process goes smoothly.

        In the event that installation is not covered in the purchase of an item, the customer will be responsible for paying for the factory-authorized installer. If the installer arrives at the location of installation and the customer is not prepared, the customer may incur extra charges including but not limited to hourly rates for travel time and additional work needed.

        3. Return and/or Exchange Process. In the event that a product has been damaged and needs to be shipped back, a full refund less any restocking, refurbishment, shipping and handling fees will be issued upon satisfactory return as noted:

         

        4. Pallet Shipment Damage In Transit. Sometimes you will notice that the box has been opened, we do this to inspect the equipment as well as add packaging material for a safe shipping.

        5. Damage In Transit. Please inspect your package when you receive it from the freight carrier. All claims for damages and shortages must be made within 5 business days of receipt of merchandise as per carriers’ terms, damages must be reported within the first five days.


        6. Defective Equipment and General Warranty - Damages and defects are limited to replacement or repair within first five days after receipt/delivery of equipment at sole discretion of Coffeeionado. After 5 days, warranty coverage limited to manufacturer's defect becomes effective. Other causes of defects (limescale from water, electrical surges, improper use, 'Acts of God", etc) solely determined by Coffeeionado are not covered under warranty.


        7. Item(s) Purchased Without Labor Warranty - After first five days after receipt and where no labor warranty is specified in the order, customer is responsible for labor costs for on-site repair or for all shipping costs and insurance to ship unit back and forth for warranty repair. Repair Authorization Numbers are required for any returns for repair. Customer's should contact our customer service department via our please use our contact page for requests for local repair companies. Please note that we do not guarantee the work performed by third party companies.


        8. Item(s) Purchased With Labor Warranty - After first five days after receipt and where a labor warranty is included in the order, customer is responsible for all shipping costs and insurance to ship unit back and forth for warranty repair. Repair Authorization Numbers are required for any returns for repair.

         

        By using our site and purchasing from us you agree to these terms. If you have questions or concerns, please contact our Customer Support team.