FAQ – Coffeeionado

Frequently Asked Questions

 

General Questions

Can I use a coupon on an order I’ve already placed?

The product I received looks different?

My product has water/grounds in it?

Do you ship to international addresses?

Do you offer expedited shipping?

How do pre-order items work?

How do you offer such low prices?

I haven't recieved my free gifts?

How do I cancel my order?

 

Coupons & Promotions

Coupon Exclusions

Where do I apply my coupon?

Why won’t a coupon apply to my order?

Can I use a coupon on an order I’ve already placed?

Bonus Items and Free Gift Packages

 

Placing an Order

Order Confirmation

Order Processing

Pre-Order Item(s)

 

Tracking Information

When do I receive tracking information on my shipment?

My tracking number isn’t showing up in the carrier’s tracking system?

My package shows “Delivered” but I didn’t receive it?

 

Modifying an Order

Can I change the shipping address of my order?

Can I change which payment method I used for an order?

Can I have my shipment held at a facility?

 

Cancelling an Order

Can I cancel my order?

How will I be credited for a cancelled order?

When will I be credited for a cancelled order?

Can I cancel an order that has been shipped?

My order shows shipped even though I cancelled it?

 

Refusing or Stopping an Order

How do I stop the shipping of an order to me?

What if I refuse an order?

 

Receiving Questions

Check Contents for Damage

Do I need to keep the box and packaging my item(s) came with?

What do I do if my package shows delivered but I didn’t receive it?

What happens if I receive an item I didn’t order?

 

Returns & Cancellations

Starting the Merchandise Return Process

What is not returnable?

How to I return my eligible item?

Unauthorized Returns

 

Damaged, Missing or Defective Items

Check Contents for Damage

How quickly do I need to notify someone of damage?

Assisting with Claims

Missing Damaged Item(s)

What do I do if my package shows delivered but I didn’t receive it?

 

Warranty

Do your products come with manufacturer’s warranty?

What’s covered in the manufacturer’s warranty?

Who should I contact about warranty issues?

What voids my warranty?

 

Refunds & Credits

What and how will I be refunded?

When should I expect my refund?

How do I get refunded if my order was lost?

 

Terms, Policies & Guarantees

Purchase Terms & Conditions

Terms of Service

Privacy Policy

Sales Tax Policy

Return & Cancellation Policy

Lowest Price Match Policy

Customer Satisfaction Guarantee