Frequently Asked Questions

Please see sections: Coupons & Promotions

Many manufacturers change or update their packaging without notifying their retailers. Please verify that the product is not simply the same product, only labeled differently.

Items included as part of a bundle, or as a “Free Gift” may be substituted at our discretion prior to shipment. If you purchased a specific product but confirmed that what you received is different than that ordered please contact our Customer Service team immediately.

Some of our products have been tested by their respective manufactures. Finding coffee grounds, small amounts of liquids, spot residues or residual grounds is normal with NEW products. Please note that finding any of the items above does not indicate that the product is used or defective. We have a Product Guarantee that all items we sell, unless otherwise noted in Product Title, are brand new.

Yes we do but to work out the best shipping prices we choose to do quotes. So if you would like your item shipped internationally please contact our Customer Service team. We will work on getting you a quote as soon as possible. No credit or financial options are available for international consignees. We only accept wire transfers as a valid form of payment.

Yes, we like to find the best provider when it comes to quickly getting you your items. Please contact us with your time restraints and items and we can get a quote put together for you.

Please see section: Placing an Order

Since we don’t own any box store locations we are able to pass the savings onto you. While larger stores sell various products we are a coffee focused store and work with manufacturers to ensure that not only do you get the best value and price but that the equipment does help you in crafting great tasting coffee.

Free gifts that are included with some promotions are generally shipped a week after. This is to allow time for any changes that may happen after the order is placed. You should receive your package soon.

Please contact our Customer Service team via our Contact Page or at support@coffeeionado.com and they will be able to assist you.

NOTE: All ll orders cancelled after 48 hours are subject to a $10.00 processing fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

There is no fee for cancelling Pre-Order items as long as the items have not been processed for shipping.

Due to agreements with certain brands some products may not be eligible for promotions. We make every effort to explicitly indicate which products are eligible for promotions.

Products categorized as "Refurbished" and "Open Box” are excluded from all coupons.
The following brands are excluded from all coupons and promotions:

• Baratza
• Izzo
• La Cimbali
• La Spaziale
• Mazzer
• Quick Mill
• Rocket Espresso
• Rancilio

On the Checkout Page. Once you are on the Checkout Page you will notice your item in the cart on the right hand side. Underneath the item there will be a box labeled Discount. Just add the coupon code to the box and press return/enter and your discount should be applied if the item is not excluded.

Coupon codes are not valid with certain Special Offers, Promotions or Deals. Please verify that the contents of your cart qualify for the coupon you’re attempting to use. Please see Coupon Exclusions for a list of non-participating brands and items.

Coupon codes cannot be applied to orders that have already been placed and processed.

Some promotions include bonus packages or free gift packages associated with purchase. These items are only for orders within the 48 continental States. Only free cleaning brushes are shipped with any order outside of the 48 states. Free gift packages are void when a coupon or discount code is used at checkout.

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, please follow up with us at support@coffeeionado.com.

If you have placed an order for a product that is on backorder we will notify you as soon as the shipment has left the warehouse. While we give an estimated shipment date, these dates are subject to change without notification. We are given these dates from manufacturers on when to expect the orders to be shipped. Any Pre-Order may be cancelled without any processing fees as long as it is before the item has begun the shipment process.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

It can take up to three days for shipping information to reflect an accurate status. Some delays are expected but if you are concerned about your package please contact our Customer Service team.

Please see section: Damaged, Missing or Defective Items

If your order has not been shipped it may be possible to make changes please contact us and we will work on assisting you. Intercepting or cancelling an order will cause additional processing time and incur extra charges. Note, we cannot guarantee any intercepts.

Orders that have been processed and paid for cannot be altered in any way.

Once your order has shipped we will no longer be able to put a hold on the order. However, this doesn’t mean that you cannot contact the shipping company and make arrangements. Usually all you need is your tracking number to contact the service provider and possibly make changes.

Cancellations can only be provided for orders that are prior to being processed for shipment. Once it has been processed we normally cannot catch it before it leaves the warehouse. Note, all cancelled orders will incur a $10.00 processing fee which will be deducted from the order’s available credit.

The balance of the order will be refunded to the original form of payment, less the $10.00 processing fee.

Credits normally take 2-3 business days to show but may take up to 5 full business days. It depends on the payment processor and the bank(s) involved.

No. Once shipped we cannot cancel any order. You must wait for the merchandise to arrive then contact a member of our Customer Service team to initiate a Merchandise Return. You must have a RMA before returning the item or it will not be accepted.

We cannot guarantee that our attempts to cancel an order will be successful. We will make every effort to cancel/intercept the shipment but in the unfortunate event that it has already left the warehouse it is the customer’s FULL responsibility to return the product to us.

Depending on the service provider and the shipping method, you may be able to request an intercept of the order shipped. Please contact our Customer Service team and request a delivery intercept.
Note, if your order can be intercepted, you will be responsible for the $20.00 re-routing fee to have your item returned.
The FULL original cost of shipping incurred from shipping the order to you will be deducted from your credit.

If you opt to refuse the packaged goods and have them return-to-sender, instead of accepting delivery, you will be charged a $20.00 restocking fee PLUS the original cost of shipping will be deducted from your credit. You will also be subject to be charged for any costs or fees associated with the packaged goods being returned, this includes but is not limited to: customs fees, brokerage fees, storage fees, taxes, duties and/or additional handling charges.

KEEP all packaging (original box and manufacturer's packaging) as these are required for successfully filing a Damage Claim. Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please contact and send photos to support@coffeeionado.com.

Absolutely. Please keep the original packaging your item came with for at least a couple of weeks in case there is a defect or the product was damaged during transit. This is cautioned to adhere with our Return Policy as the original box and packaging are required when processing a return.

Please immediately contact the shipping company associated with the tracking number you received via email. Since we work with multiple vendors, the shipments usually leave warehouse under the vendor’s account and we are not an authorized to modify a shipment or act on behalf of the consignee or shipper.

Please contact our Customer Service team immediately and we’ll pay for the shipment to be shipped back to our warehouse. If not this does not happen we could issue an invoice for the item(s) in question thus requesting your payment for the item(s) mislabeled.

ALL orders that are returned must be returned with a Return Merchandise Authorization number (RMA) or they will be denied. To start a return please contact our Customer Service team (support@coffeeionado.com) and they will initiate the process. You will be provided with a RMA that is valid for up to 14 days and must accompany the item being returned.
An order from 30 days of shipping my qualify for a return, unless it is marked refurbished, used or clearance.
Please make sure the item is clean and dry before returning it. Any item that requires cleaning will incur a cleaning charge (based on extensiveness) which will be deducted from return credit. All parts, packaging, manuals and accessories must be placed and returned in original packaging. The returned item must not be damaged in any way (functional or cosmetic).

• All items marked or noted as “commercial” or for commercial use. This includes items in the collections of Commercial Brewers, Commercial Grinders, Commercial Machines.
• Any part or accessory (tampers/pitchers/cleaners/etc).
• Orders outside of the 30-day return window. To calculate a return date, start from the order’s shipping date. There is no exception to this policy.
• Any item that has had the UPC bar code removed or altered. These must be intact to process a return. There is no exception to this policy.

Your order must be authorized for return before you can send it back to the warehouse. Any unauthorized returns may not be processed, will lead to delays in processing and could be subject to extra charges.

To initiate the Return process please contact our Customer Service team (support@coffeeionado.com) and they will be able to assist you with your return. Once given the RMA, please mark it on the outside of the box and place a copy inside for easier processing.

You are responsible for any return shipping costs and we highly recommend using quality service providers that provide tracing for shipments such as DHL, FedEx and UPS or any freight carrier. Please note, all item(s) returned must be returned in an outer box and we are not responsible for any lost or damaged items in transit. Lack of an outer shipping carton will automatically result in a 30% restocking fee deducted from the credit.

Your credit will incur additional charges should you return an item without being authorized and/or without a RMA number. Many of these charges can be avoided if you follow our Return Process.
For products that arrive without a RMA number, the product may not be accepted or returned-to-sender. Should the item be accepted a 10% restocking fee will be accessed and deducted from your credit.

KEEP all packaging (original box and manufacturer's packaging) as these are required for successfully filing a Damage Claim. Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please contact and send photos to support@coffeeionado.com.
Do NOT use any item that has been damaged.

Per our shippers’ policies, claims for damaged or lost packages must be reported within 5 business days or the claim cannot be processed. Immediately notify the shipper of any damage and if a signature is required please ask them to note the damage before signing. You must report within 5 business days and contact our Customer Service team.

In order for our Customer Service team to start the claim process we need images (photo or video) and assurance that the original box and manufacturers packaging are at the address of the consignee.

We cannot complete a claim without recovering all of the the damaged item(s). If the item is not fully available (including parts and accessories) we will be unable to complete your request.

Please immediately contact the shipping company associated with the tracking number you received. Since we work with multiple vendors, the shipments usually leave warehouse under the vendor’s account and we are not an authorized to modify a shipment or act on behalf of the consignee or shipper.

Most products do, some smaller items may not though. Please read the product description as it will be listed there. All grinders, coffee makers and espresso machines do come with a manufacturer’s warranty of one year parts, and labor if noted.

Most warranties cover the cost of the parts associated with the repairs and some cover the labor. Please make sure it is noted on the product page or specifications tab.

You can contact our Customer Service team with warranty questions and we will help in finding the appropriate contacts. You may go directly to the manufacturer of your item as well. Most manufacturers handle the warranties directly or go through their preferred service provider.

The circumstances include, but are not limited to:

• Commercial use of a product intended for home use.
• Issues relating to water damage, poor water quality, and scaling.
• Failure to follow the manufacturers’ recommended maintenance schedule and adhering to maintenance procedures.
• Failure of normal wear and tear items (ex. group gaskets, wear seals, shower screens, etc.),
• Modifying the product.
• Use of the product for any purpose other than those stated by the manufacturer.
• Transporting the product from the region of intended use (Item's are not intended for travel nor for export outside the United States).
• User mishandling, erroneous actions and/or negligence (including but not limited to: improper reassembly of parts, improper storage, improper installation, etc.).
• External events that damage item.
• Non-authorized labor.
• Occurrence of damage during transit or handling.
• Not using original manufacturer's parts.
• Preventable clogs in grinders or dosers.
• Cosmetic defects.
• Acts of god: fire, flood, lightening, etc.
• Usage of parts not authorized by manufacturer.
• Damage incurred to items as a result of any of the above circumstances.

General Returned Merchandise: Your refund will be issued less our original cost of shipping the item(s) to you and any charge for accepting the delivery (cleaning, etc).
Method: Credits can be issued back to the original payment method, or in the form of a store credit.

Returned products are processed in the order they are received and may take up to 14 days to process. We must receive the item(s) in good condition. Once processed your return credit will be issued within 24 hours..

Once a Search or Trace has been opened and found inconclusive by the shipping company or it is determined your package cannot be located a claim will be filed on your behalf. Once the claim is resolved with the carrier then we will process your return credits within 24 hours.

For more information visit: Comphrehensive Purchase Terms & Conditions

For more information visit: Terms of Service

For more information visit: Privacy Policy

For more information visit: Sales Tax Policy

For more information visit: Return & Cancellation Policy

For more information visit: Lowest Price Match Policy

We are so sure you’ll be happy with your purchase that we offer a 100% Customer Satisfaction Guarantee to ensure customer satisfaction of our products. If you’re not completely satisfied with the item(s) you purchased, promptly let us know within 30 days and we’ll issue you a refund, no questions asked!
Simply contact us at support@coffeeionado.com to speak to a Customer Care specialist about our 30-Day Customer Satisfaction Guarantee.
As bonus, when you purchase select products, we will send you a free gift package for no additional cost to you. We are so confident that you are going to be happy with your order that, in the event you are not completely satisfied, we’ll refund the item and you can keep gift package as our gift to you.