We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be displayed in the shopping cart. Free shipping applies to all domestic (United States) orders and is not applicable for international shipments. Please note we cannot ship to P.O. Boxes or Military APOs.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Signatures are not required for parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivering carrier. If you have any special delivery instructions for the carrier, we recommend placing a note on your door on the day of delivery referencing your tracking number and request.
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org.
Please allow the full processing time required to ship from the distributor's warehouse (24-48 hours), plus 1-6 business days in transit for delivery. Please allow an additional (24-48 hours for Acaia and Bonavita products). International destinations will take longer as well.
When shipping abroad sometimes the approximate shipping price generated will be more than the actual cost. Please allow us to give you a better estimated shipping price by emailing us or filling out our contact form. We will quickly return you an exact quote.
Info on Returns.
We are excited to be partners with the industry's best manufacturers and look forward to delivering quality products for your home or retail brews. Living outside the USA? No problem, we distribute worldwide via FedEx, UPS, and First Class Priority Mail.