You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. We continuously send order status updates via email/text.

How Much Is Shipping? General shipping starts at $15.99. You can qualify for free shipping with any total order value over $249 and shipping to the contiguous USA. Taxes and discounts will be calculated at checkout.

Free Shipping Terms: Typical delivery within 3-6 Business days depending on size of order. Free shipping is available on orders of $249 or more to any address in the contiguous United States.

Free shipping does not apply to orders shipping to Alaska, Hawaii, APO/military addresses or on any international orders. We will use the lowest cost means for free shipping. Free shipping delivery dates are best estimates provided by the shipping carrier and are not guaranteed. Orders placed with free shipping are generally processed between 24 - 48 hours after order placement.

We offer a 30-day return policy on all unused items in their original packaging. You can read more about our return policy here. Commercial equipment is generally final. Please check before purchasing.

In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing. Conditions apply, please refer to our Price Match Page for more information.

Yes, we ship to most countries in the Caribbean. Shipping costs and delivery times vary by location. Warranty is limited to only parts, shipping not included.

We have a 30 exchange/return policy, unless otherwise noted. Please email support@coffeeionado with your name, order #, and reason for exchange. Commercial equipment is generally final. Please check before purchasing.

Yes. Please reach out for a quote on shipping via text or call at 866-595-0420 or via email at support@coffeeionado.com.

You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. We continuously send order status updates via email/text.

To redeem your discount, enter the coupon code at checkout after you've added items to your cart. You'll see a field labeled "Discount code" or "Coupon code" where you can paste your code before completing your purchase.

No, we don't ship to PO boxes. Due to the size and weight of our equipment, we require delivery to a physical address where our carriers can safely drop off your order.

We want to make your purchase as smooth as possible and will pay the installation via rebate on commercial espresso machines. This includes commercial machines with more than 1 group head and 220V.

If the certified installer needed is over 1.5 hours away then we will pay for the installation call (and install up to the value suggested on page minus call fee). Travel will be paid by customer. Inquire if you have any questions about your location.

Please note, any discounts subject to void the paid installation offer.

At Coffeeionado, professional installation is included with qualifying espresso machine purchases. Our goal is to make the process as seamless as possible — from coordinating the technician to getting your machine up and running on day one.

Which Machines Qualify

Free professional installation is included with all espresso machines of 2 groups or more where indicated on the product listing. This policy applies to espresso machines only and does not cover other coffee equipment such as grinders, brewers, or accessories.

If you are unsure whether your machine qualifies, contact us before purchasing and we'll confirm.

What's Included

• Travel and labor costs for installation within the technician's service area (up to 2 hours of travel)
• Setup, basic programming, and commissioning of the equipment
• Scheduling during regular business hours, Monday through Friday
• Associated taxes and fees related to the installation itself

Installation must be completed within 90 days of delivery of the equipment. The installation benefit lapses after this window and cannot be reinstated.

How Installation Is Arranged

Depending on your purchase, installation is handled one of two ways:

Arranged directly — In many cases, Coffeeionado or the manufacturer will coordinate and pay the technician on your behalf. We will contact you after your order is processed to schedule the visit.

Reimbursement — In some cases, you may be asked to arrange the installation locally using an authorized technician and submit a rebate form for reimbursement. Once approved, the covered amount will be refunded to the original payment method used for your order.

We will confirm which arrangement applies to your purchase at the time of order confirmation. If you have questions before purchasing, contact us and we'll walk you through it.

What's Not Included

The following are outside the scope of the installation policy and remain the customer's responsibility:

• Travel or callout costs beyond the first 2 hours of the technician's travel time — if your location falls outside the local service area, the overage is the customer's responsibility
• Water filtration systems and installation materials — including plumbing fittings, tubing, plugs, outlets, and any other ancillary components required to prepare the site
• Electrical or plumbing work — site preparation must be completed before the technician arrives
• Training on equipment operation — installation covers commissioning only, not barista or operational training
• False start or callout fees if the technician arrives and the site is not ready for installation

Important: If a technician arrives and cannot complete the installation because the site is unprepared, you will be responsible for any callout or false start fee charged by the technician. However, your installation benefit remains intact — the visit will be rescheduled at no additional cost to your policy.

Water Filtration Requirement

Water filtration must be installed and operational before or at the time of installation. This is not optional — operating a commercial espresso machine without proper filtration will void the manufacturer's warranty. If filtration is not in place at the time of the technician's visit, installation may need to be rescheduled and the callout fee will be the customer's responsibility.

If you need guidance on water filtration requirements for your machine, contact us before scheduling your installation.

Service Area

Installation coverage is tied to the manufacturer's authorized technician service area, generally within a 1.5-hour radius of the nearest certified technician. If the customer's location falls outside this area, Coffeeionado will make reasonable efforts to arrange a local authorized technician, but travel costs beyond the 2-hour coverage limit remain the customer's responsibility.

Not sure if you're in a service area? Contact us before purchasing and we'll check your location.

What to Expect on Install Day

Getting a commercial espresso machine delivered is one thing. Getting it actually running — plumbed, programmed, and pulling properly — is another. Here's what happens when the technician comes out.

Before the appointment: Site preparation will be confirmed before technicians make it out. Once your machine ships, we'll coordinate scheduling with you and assign a local certified technician. Before they arrive, make sure your space is ready: the machine's permanent location should be determined, your water line and drain access should be in place, and your electrical supply should match the machine's requirements. 

On the day The technician will handle the physical installation of the machine — positioning, water line connection, and drain setup. Once it's plumbed and powered, they'll run through the setup and basic programming: boiler pressure, shot parameters, and confirming that water flows correctly through the group heads and steam wands. Some basic training will be provided, they'll pull test shots to verify the machine is operating within spec.

After Installation

Once your machine is installed, we'll provide referrals for authorized service technicians in your area for ongoing maintenance and repairs. Coffeeionado offers lifetime support on all equipment we sell — we're here long after the install is done.

Governing Terms

This installation policy forms part of your agreement with Coffeeionado and is subject to our Terms of Sale and Terms of Service. In the event of any conflict, the Terms of Service governs.

We do not have a showroom or storefront for customer pickups, so orders cannot be picked up directly from us. That said, there is an exception for La Spaziale and La Pavoni products, you can contact us to arrange.

However, if you'd prefer, we can arrange to have your machine shipped to a local freight terminal/location for pickup instead. Let us know your city/state (or ZIP code), and we’d be happy to check the nearest terminal options for you.