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We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
We ship to all 50 United States and internationally. We are not able to ship items to APO/military addresses. Only shipments within the 48 contiguous United States qualify for free shipping. Orders placed with free shipping are generally processed between 24 - 48 hours after order placement.
Orders will be shipped using our preferred provider and we are unable to accommodate shipping orders on a customer's personal shipping account.
Free or bonus items included with purchase may be substituted with other items of similar value as necessary and will be shipped using the lowest cost means available.
We will post tracking numbers to your order at the time of shipment or as soon as they are available.
If your order is processing and you need to change the shipment address, a reroute fee of $20.00 may apply.
If you elect to refuse the delivery of the items you ordered from Coffeeionado or return items without requesting a RMA (Return Merchandise Authorization) number, then a 20% restocking fee plus original shipping charges will be deducted from your return credit or billed to you.
Free shipping is available on most orders over $75.00 to any address in the contiguous United States. Free shipping does not apply to orders shipping to Alaska, Hawaii, APO/military addresses or on any international orders. We will use the lowest cost means for free shipping. Free shipping delivery dates are best estimates provided by the shipping carrier and are not guaranteed. Orders placed with free shipping are generally processed between 24 - 48 hours after order placement.
Merchandise shipped directly from the manufacturer require 1 business day processing time. Please note that all shipping windows refer specifically to business days, not calendar days. Paid shipping methods are guaranteed up to the amount of any paid shipping. In the event the shipping date is not met, a refund on the shipping charge may be requested by contacting Customer Service.
Expedite shipment must be placed through our Customer Service team.
The customer is responsible for all freight charges on commercial machine shipments.