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Bezzera

Bezzera Otto 2 Group Compact Espresso Machine

Bezzera Otto 2 Group Compact Espresso Machine

$ 5,495.00
$ 5,495.00
Sale Sold out
  • 2-group commercial capacity
  • 10L heat-exchange boiler
  • Programmable volumetric dosing

  • Usually ships in 2-4 business days
  • Price Match Available
  • Warranty Included
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  • Experts Since 2016

  • Authorized Dealer

  • Lifetime Support

  • Free Professional Setup
Powering Hundreds of Businesses Including:

Most commercial machines are designed with the assumption that your counter space is infinite, but the Bezzera Otto 2 Group Compact is built for the reality of a demanding coffee program in a condensed environment. It provides the workflow of two group heads without a footprint that displaces your POS system or your prep area. Choosing this machine indicates you value a legitimate maintenance ecosystem as much as the quality of the extraction itself. This is the pragmatic choice for an operator who knows a machine is only as reliable as the technical support standing behind it.

Product Features

Compact Footprint

’Compact’ in the product name signals a smaller physical footprint compared with full-size commercial rigs. That makes it a practical choice when you need café-capacity output but have limited counter space.

Two Group Heads

The model name—Bezzera Otto 2 Group—identifies a two-group configuration for pulling multiple shots at once. For a serious home setup or small café this lets you brew two back-to-back espressos or run simultaneous single/double extractions without swapping portafilters.

Electrically Heated Group Heads

Each group head on the OTTO uses a 100 W electric heater to maintain temperature stability independent of shot frequency. That dedicated heating keeps the group at extraction temperature during slow periods and after back-to-back pulls — reducing shot-to-shot variance without relying on a flush cycle to recover.

Single Manometer, Dual Gauge Display

An integrated dual-gauge manometer displays pump pressure and boiler pressure on a single dial. That real-time readout gives the operator at-a-glance visibility into both circuits without cluttering the control panel — useful for quickly confirming the machine is dialled in before service begins.

Programmable Volumetric Doses

Each group supports up to four programmable volume presets — single, double, long, and long double. Staff can reproduce the same pour exactly every time, reducing extraction variability across shifts and making it straightforward to onboard new operators without extended training.

Direct Plumbed Connection

The OTTO connects directly to a water supply line, eliminating manual tank refills during service. A water filtration system is required at install — sold separately — to protect internal components from scale and keep extraction quality consistent over time.

Brand

Bezzera

Resources

Manufacturing

Made in Italy

The Coffeeionado Take

Who's It For:

  • New café operators with limited counter space — Two-group capacity in a compact frame delivers professional throughput without displacing your POS system or prep area
  • Mobile coffee operations and pop-ups — The built-in pump allows connection to a water tank for mobile use, giving you commercial-grade espresso without requiring a plumbed water line
  • Small cafés and specialty food service — A 10-liter heat-exchange boiler and programmable volumetric dosing provide the thermal stability and consistency of a full-sized machine in a footprint designed for tight spaces

Right For You If:

  • Your counter space is limited but you need two-group throughput to handle your morning rush without bottlenecking service.
  • You want the flexibility of either a direct water line or tank-fed operation, so the machine works in both a fixed location and mobile setups.
  • You are pulling 100–175 shots per shift and need reliable volumetric dosing to maintain consistency across a small team.

Things to Consider:

  • The compact footprint is the selling point, but the smaller boiler capacity compared to full-sized two-groups means recovery during sustained extreme peaks may be slower — if your rush consistently pushes both groups flat-out, a standard-sized machine will handle the heat better.
  • Mobile tank-fed operation is a genuine advantage for pop-ups and events, but the machine still requires 220–240V power, which limits true portability to locations with adequate electrical infrastructure.

Our Take:

The Otto Compact solves a real problem for small cafés and mobile operators — you get legitimate two-group commercial performance in a footprint that doesn't eat your entire counter, and the option to run off a water tank makes it genuinely versatile. If space is your biggest constraint and your volume sits in the 100–175 range, this is the pragmatic call.

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Key Specifications

BOILER TYPE

Heat Exchanger

WATER SOURCE

Direct-Plumbed

No reservoir

PUMP TYPE

Rotary

Commercial grade, quieter operations

PORTAFILTER

58 mm

OUTPUT

Medium Volume

PRE-INFUSION

Warranty: 2 Year Warranty - Parts | $299+ Value

This warranty begins from the purchase date and covers parts that are defective due to manufacturer issues. Labor is not included. For international orders outside of the USA, the warranty applies only to parts and does not cover labor or any associated repair costs, nor shipping.

Duration: 24 months from date of purchase

For more information see: Warranty Policy

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Why Buy from Coffeeionado

Feature Us Competitors
Free Shipping
Free (Next Day)
Free Installation (220V Machines)
Warranty
2 Years (parts)
1 Year
Insured Shipping
Always
Lifetime Support
Extended Warranty Available

Full Product Description

Click to expand

Otto 2 Group Compact Commercial Espresso Machine by Bezzera

The Bezzera OTTO 2 Group Compact delivers powerful commercial espresso capabilities in a space-saving design. Perfect for coffee shops, restaurants, and tight service counters, this machine combines Bezzera’s century-old craftsmanship with modern efficiency—featuring dual groupheads, rapid recovery, and sleek stainless steel styling built to perform all day.

Paid Installation ($350 Value)

You have enough to worry about, and coordinate, order your commercial espresso with Coffeeionado and we will give you recommendations for installers if you don't have one and pay for your machine installation. Water filtration required for install and sold seperately.*

1 Year Warranty ($499+ Value)

When investing in coffee equipment, peace of mind is worth its weight in gold. That’s why we proudly offer a 1-year warranty with this coffee machine purchase, a value of over $499. This warranty is your guarantee against manufacturer's defects and ensures that all parts and labor are covered for an entire year from the date of purchase. We understand that our customers deserve the very best.

Paid Shipping ($349+ Value)

At Coffeeionado, we understand the frustration of hidden costs when making online purchases. This is why we're thrilled to announce that we now cover all shipping, freight, and handling charges for our premium coffee equipment within the continental USA. Gone are the days of considering additional fees as you add items to your cart.

Automatic Espresso Machine

Automatic espresso machines have revolutionized the way baristas operate in coffee shops, allowing them to focus on other tasks while still producing high-quality espressos. With programmable doses, baristas can set specific measurements for each shot of espresso, ensuring consistency and efficiency in the brewing process. This feature not only helps save time but also maintains the quality and flavor of the final product. 

AISI 304 Stainless Steel Construction

This Italian commercial espresso machine crafted from stainless steel is renowned for its impressive durability and resistance to rust, wear, and staining. This exceptional material is renowned for its outstanding durability and remarkable resistance to corrosion, wear, and stains, making it the perfect addition to any coffee shop. With its impressive strength and longevity, you can trust that this espresso machine is built to handle the rigors of daily use without compromising performance.

Electrically Heated Bezzera Group Head

The Bezzera OTTO’s 100W grouphead heater adds an extra layer of temperature stability, ensuring the grouphead stays at the optimal brewing temperature—even during slower periods or between shots. This dedicated heater minimizes heat loss and recovery time, helping maintain consistent espresso quality from the first cup to the last. It’s a smart feature that supports reliability and precision, especially in low- to medium-volume settings.

Programmable Doses

Set single, double, long and long double espresso doses to perfectly repeat your favorite recipes. At the touch of a button, you can extract your programmed shot. Let your baristas concentrate on other tasks while the espresso maker automatically pulls your shots.

8L Copper Boiler

Copper boilers in espresso machines offer exceptional heat conductivity, ensuring rapid heating and faster recovery times for a quicker startup. Maintaining optimal brewing temperatures is essential for consistently good espresso, and copper's ability to uphold steady temperatures contributes to a consistent brew quality. Additionally, copper's natural antimicrobial properties make it a hygienic choice for espresso machines by inhibiting the growth of bacteria and other microorganisms.

Heat Exchanger 8 Liter Boiler

The 8-liter commercial espresso machine with a heat exchange boiler is a high-powered and efficient coffee-making tool specifically designed for professional use in cafes, restaurants, and other commercial environments. Here are the key features:

  • Boiler Capacity: The 8-liter boiler offers plenty of space for making multiple espresso shots and steaming milk at the same time. Heat exchange machines utilize a single boiler to handle both brewing and steaming tasks.
  • Heat Exchange: In contrast to dual boiler machines that have separate boilers for brewing and steaming, heat exchange machines employ a single boiler with a heat exchange tube. This tube allows hot water from the boiler to heat the brewing water as it flows through, ensuring consistent brewing temperature.
  • Simultaneous Brewing and Steaming: Thanks to the heat exchange system, baristas can brew espresso shots while simultaneously frothing milk for lattes or cappuccinos. This simultaneous operation is essential during peak hours in a commercial setting.
  • Temperature Control: Heat exchange machines maintain steady water temperature for brewing purposes. The boiler remains at steaming temperature, while the heat exchange tube ensures that the brewing water is heated as needed.

Single Manometer (Dual Gauge Display)

This commercial espresso machine is equipped with a single manometer featuring a dual gauge display, allowing you to monitor both brew and steam pressure in one convenient dial. The brew pressure gauge helps you fine-tune extraction by showing the resistance created by the coffee puck during brewing, while the steam pressure reading ensures the boiler maintains optimal steam levels for frothing. This all-in-one gauge offers essential insight into your machine’s performance without taking up extra space on the control panel.

Volumetric Controls

Volumetric espresso machines with automated features offer a great solution for coffee shops and home users alike. From easy-to-use programmable features, to increased consistency in every cup of espresso, these machines make brewing the perfect cup easier than ever before. When using espresso machines with volumetric pumps, you benefit from their precision. These pumps guarantee accurate water-to-coffee ratios, a key factor in making great espresso.

Tall Cup Features

With a 5.12 inch (13 cm) cup clearance, the Bezzera OTTO 2 Group Compact easily accommodates taller cups—making it perfect for cafés and restaurants serving lattes, cappuccinos, or drinks to-go. This added height gives baristas the flexibility to work efficiently without needing to tilt or swap out cups, streamlining service and presentation for every order.

Have questions or concerns about the Otto commercial espresso machine? Let us help. Chat with a live person via chat or at 866-595-0420.

Low-Medium Volume Shops

The Bezzera OTTO 2 Group Compact is an ideal solution for low-to-medium volume cafés, bakeries, and restaurants that want commercial-grade performance without the bulk of a full-sized machine. Its compact footprint makes it perfect for tight spaces, while the dual groupheads and reliable heat exchange system ensure consistent, quality espresso even during the busiest hours. It's a great fit for businesses that serve coffee regularly—but don't need a high-output workhorse.

The Brand: Bezzera

Bezzera is one of the most respected names in espresso, with a legacy that dates back to 1901 when Luigi Bezzera patented the first espresso machine. Still family-owned and proudly made in Italy, Bezzera combines traditional craftsmanship with modern innovation. Their machines are known for reliability, attention to detail, and beautiful stainless steel construction—making them a favorite among home enthusiasts and professional baristas alike.

Otto 2 Group for Sale at Coffeeionado

Don't miss out on the chance to upgrade your coffee game without breaking the bank. Take advantage of our limited-time offer and get your coffee equipment shipped for free as well as paid installation and receiving a 12 month warranty on your machine. Get started now and elevate your brewing experience with Coffeeionado!

Product Materials

Product Brochure

Features

  • 5.12 in (13 cm) clearance on standard machine
  • Flexible cup support
  • Bezzera groupheads with built in thermo-regulating 100W heater
  • Stainless steel steam wands and spigot
  • Manual steam output
  • Volumetric pump, built in
  • Compact design
  • Automatic boiler refill, supports continuous operations
  • Automatic heating element cut-off (protection)
  • Hot Water Outlet
  • Programmable Doses x 4
  • Manual dose
  • Dual gauges
  • Bodywork with stainless steel finish
  • Copper boilers
  • Wire only, plug sold separately
  • Minimum recommended plug: NEMA 6-15P
  • Will need water filtration system to keep warranty
  • Safety Listing: CE
  • Made in Italy
  • 1 year warranty - manufacturer's defects (parts & labor)

Specifications

Width 19.7" (500 mm)
Depth 19.5" (495 mm)
Height 21.1" (535 mm)
Weight 125.7 lbs (57 kg)
Color Polished Stainless Steel / Black / White
Type of Control Push Button, Joysticks
Power 2600W
Group Power 100W × 2
Voltage 220V / 60 Hz
Hertz / Phase 50–60 Hz / 1
Amps 13.1
Steam Wand 2 stainless steel
Boiler Type High Efficiency (Single)
Boiler Volume 8 L
Boiler Material Copper
Water Connection G 3/8"
Reservoir N/A
Water Source Plumbed
Drain Connection G 3/4"
Case Material Stainless Steel
Material Steel
Safety Listings CE
Warranty 1 Year Parts & Labor from Manufacturer's Defects

 

Purchase your Bezzera Compact Otto 2 Group Espresso Machine and we'll pay your install!

*Water filtration must be installed or warranty will be voided. Free installation area is paid for up to 1.5 hours away.

The Coffeeionado Standard

At Coffeeionado, every machine we offer meets our professional standard — proven reliability, precision engineering, and long-term serviceability. Trusted by professionals since 2016.

24 Month Warranty

$299+ Value - On all commercial machines.

Fast Free Shipping

$399+ Value - We pay your shipping and liftgate fees.

Lifetime Support

Priceless - Get support anytime after your purchase.
ORDER NOW WITH FREE SHIPPING

SPECIFICATIONS

Height
21.1 in
Depth
19.5 in
Width
19.7 in
Display Type
TFT
Grouphead Type
Bezzera Proprietary
Voltage
220-240V
Wattage / Power
2600W
Amperage
13.1A
Weight
125.7 lb
Espresso Boiler Capacity
8 L
Programmability
4 – Single Short, Double Short, Single Long, Double Long
Cup Clearance (approx)
5.12 in
Cup Warmer
Passive
Steam Wand Type
Two 360° multi-directional stainless steel steam wands
Auto Steam
Optional
Temperature Stability Range
± 1°C
Shot Timer
no
Hertz
60 Hz
Time to Thermostability
40-75 minutes

Resources

Brochure Guide

Installation Requirements

Professional installation required in order not to void warranty.

220-240V

Dedicated Outlet

Water Filtration

To Maintain Warranty

Pressure Regulator

Optional, as needed

Water Quality & Machine Protection

Proper water quality is essential for optimal espresso extraction and long-term machine health. Use the guidelines below to ensure your machine performs at its best.

Parameter Ideal Range Why It Matters
Total Hardness 50-170 ppm Prevents scale buildup while maintaining flavor
pH Level 6.5-7.5 Ensures balanced extraction and protects internal components
Chlorine 0 ppm Eliminates off-flavors and prevents corrosion
TDS (Total Dissolved Solids) 70-150 ppm Optimal mineral content for extraction and taste
Total Alkalinity ~7.0 Stabilizes acidity and extraction
Chloride 0-28 ppm Prevents corrosion (especially in steel boilers)

Important Note

Always refer to your machine's manual for specific water quality recommendations and maintenance schedules.

Advisory

Install a water filtration system to maintain consistent water quality and extend the life of your espresso machine.

What This Means

  • Water that’s too hard → scale buildup, reduced performance
  • Water that’s too soft → flat, dull espresso
  • Improper water can damage internal components over time

Machine-Specific Considerations

  • Some machines (especially with stainless steel boilers) require stricter limits on chlorides

What We'd Tell You In Store

How to Choose a Commercial Espresso Machine

How to choose a commercial espresso machine based on real volume numbers, peak hour output, and drink mix — not vague categories.

How to Choose a Commercial Grinder

Your espresso machine gets all the attention. The grinder does all the work. Every variable that determines shot quality — particle size, extraction evenness, dose consistency — starts at the grinder.

How to Design Your Cafe: Build Your Bar for the Rush

Design your café bar for peak volume, not average traffic. Equipment layout, station design, staffing ratios, and tools that remove steps — what actually matters during the rush.

Setting Up Your Commercial Espresso Machine Right

Water pressure, electrical specs, drain slope, filter flushing — what actually goes into a commercial espresso machine setup, and what gets skipped.

Product FAQ

Does the Bezzera Otto 2 Group Compact have rotary pumps or vibratory pumps?

The Bezzera Otto 2 Group Compact uses rotary pumps, which are quieter and better suited for commercial and higher‑volume home or office use, and they require a plumbed‑in water line for proper operation.

Is the Bezzera Otto 2 Group Compact a direct‑plumb only machine, or can it use a water tank/reservoir?

The Bezzera Otto 2 Group Compact is designed as a direct‑plumb commercial espresso machine. It connects to your building’s water supply and does not use a removable water tank or reservoir.

Does the Bezzera Otto 2 Group Compact feature pre‑infusion, and is it adjustable?

Yes. The machine offers pre‑infusion to gently soak the coffee puck before full pressure extraction, improving consistency and flavor. On most setups it can be adjusted via the control parameters (brew programming) to fine‑tune pre‑infusion time.

Are the steam wands on the Bezzera Otto 2 Group Compact cool‑touch or no‑burn?

Yes. The Bezzera Otto 2 Group Compact is equipped with insulated, cool‑touch (no‑burn) steam wands designed to stay significantly cooler to the touch, reduce milk buildup, and make cleaning easier.

What type of power does the Bezzera Otto 2 Group Compact require in the US, and can it run on a standard 110–120V outlet?

The Bezzera Otto 2 Group Compact is a commercial two‑group machine that typically requires 220–240V power on a dedicated circuit in the US. It does not run on a standard 110–120V household outlet; professional electrical installation is recommended.

Is the Bezzera Otto 2 Group Compact a heat‑exchanger or multi‑boiler espresso machine, and can it brew and steam at the same time?

The Bezzera Otto 2 Group Compact uses a large commercial boiler and heat‑exchanger system (or multi‑boiler depending on the exact configuration) that allows you to brew espresso and steam milk simultaneously, maintaining stable temperatures under continuous use.

Does the Bezzera Otto 2 Group Compact have volumetric dosing so I can program shot sizes?

Yes. It is a volumetric (automatic) machine. Each group head has programmable buttons that let you set and recall specific shot volumes for consistency and faster workflow, while still allowing manual control when desired.

What size portafilters and baskets does the Bezzera Otto 2 Group Compact use, and are they standard 58 mm?

The Bezzera Otto 2 Group Compact uses commercial‑standard 58 mm portafilters and baskets. This makes it compatible with a wide range of aftermarket baskets, tampers, and other 58 mm accessories commonly available in the US.

What's Included?

Bezzera Otto 2 Group Compact Espresso Machine

Bezzera Otto 2 Group Compact Espresso Machine

Portfilters

Installation

24 Month Warranty

Lifetime Support

Fast Free Shipping

Discount Exclusions

Discounts may void any installation that is deemed to come "paid" with the purchase.

Shipping to Residential Address

Commercial machines that require installation will need to ship to a commercial address. Residential addresses may incur a fee. Freight companies may not be able to deliver to residential areas. Appointment deliveries can be set up for new builds to ensure delivery.

Site Preparation

Proper placement of electricity, drain holes, and water filtration systems is the responsibility of the customer.

Warning

This product can expose you to chemicals including lead, which are known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, go to www.p65warnings.ca.gov.

How It Works

  • Order With Confidence.

    Every order is handled personally — not processed and forgotten. From the moment you buy, you're working with a team that knows this equipment inside and out.

  • Get Ready for Your Machine.

    After purchase, if installation is included, we will send a quick site checklist so your machine arrives ready to run from day one.

  • Shipped With Care.

    Free shipping on orders over $249, carefully packed and dispatched via UPS or FedEx. Larger commercial equipment ships via freight — coordinated and handled on our end.

  • Start Generating Revenue.

    Once delivered (and installed), your equipment is ready to perform — pulling consistent shots, handling volume, and putting quality coffee in front of every customer.
ORDER NOW GET CONSULTATION

Frequently Asked Questions

How do I track my order?

You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. We continuously send order status updates via email/text.

How much is shipping? Is it free?

How Much Is Shipping? General shipping starts at $15.99. You can qualify for free shipping with any total order value over $249 and shipping to the contiguous USA. Taxes and discounts will be calculated at checkout.

Free Shipping Terms: Typical delivery within 3-6 Business days depending on size of order. Free shipping is available on orders of 199.00 or more to any address in the contiguous United States.

Free shipping does not apply to orders shipping to Alaska, Hawaii, APO/military addresses or on any international orders. We will use the lowest cost means for free shipping. Free shipping delivery dates are best estimates provided by the shipping carrier and are not guaranteed. Orders placed with free shipping are generally processed between 24 - 48 hours after order placement.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. You can read more about our return policy here. Commercial equipment is generally final. Please check before purchasing.

Do you price match?

In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing. Conditions apply, please refer to our Price Match Page for more information.

Do you ship internationally?

Yes, we ship to most countries in the Caribbean. Shipping costs and delivery times vary by location. Warranty is limited to only parts, shipping not included.

Can I return or exchange an item?

We have a 30 exchange/return policy, unless otherwise noted. Please email support@coffeeionado with your name, order #, and reason for exchange. Commercial equipment is generally final. Please check before purchasing.

Do you offer expedited shipping?

Yes. Please reach out for a quote on shipping via text or call at 866-595-0420 or via email at support@coffeeionado.com.

How do I track my order?

You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. We continuously send order status updates via email/text.

Where do I use my coupon code?

To redeem your discount, enter the coupon code at checkout after you've added items to your cart. You'll see a field labeled "Discount code" or "Coupon code" where you can paste your code before completing your purchase.

Do you ship to PO boxes?

No, we don't ship to PO boxes. Due to the size and weight of our equipment, we require delivery to a physical address where our carriers can safely drop off your order.

How does free installation work?

We want to make your purchase as smooth as possible and will pay the installation via rebate on commercial espresso machines. This includes commercial machines with more than 1 group head and 220V.

If the certified installer needed is over 1.5 hours away then we will pay for the installation call (and install up to the value suggested on page minus call fee). Travel will be paid by customer. Inquire if you have any questions about your location.


Please note, any discounts subject to void the paid installation offer.

At Coffeeionado, professional installation is included with qualifying espresso machine purchases. Our goal is to make the process as seamless as possible — from coordinating the technician to getting your machine up and running on day one.

Which Machines Qualify

Free professional installation is included with all espresso machines of 2 groups or more where indicated on the product listing. This policy applies to espresso machines only and does not cover other coffee equipment such as grinders, brewers, or accessories.

If you are unsure whether your machine qualifies, contact us before purchasing and we'll confirm.

What's Included

  • Travel and labor costs for installation within the technician's service area (up to 2 hours of travel)
  • Setup, basic programming, and commissioning of the equipment
  • Scheduling during regular business hours, Monday through Friday
  • Associated taxes and fees related to the installation itself

Installation must be completed within 30 days of delivery of the equipment. The installation benefit lapses after this window and cannot be reinstated.

How Installation Is Arranged

Depending on your purchase, installation is handled one of two ways:

Arranged directly — In many cases, Coffeeionado or the manufacturer will coordinate and pay the technician on your behalf. We will contact you after your order is processed to schedule the visit.

Reimbursement — In some cases, you may be asked to arrange the installation locally using an authorized technician and submit a rebate form for reimbursement. Once approved, the covered amount will be refunded to the original payment method used for your order.

We will confirm which arrangement applies to your purchase at the time of order confirmation. If you have questions before purchasing, contact us and we'll walk you through it.

What's Not Included

The following are outside the scope of the installation policy and remain the customer's responsibility:

  • Travel or callout costs beyond the first 2 hours of the technician's travel time — if your location falls outside the local service area, the overage is your responsibility
  • Water filtration systems and installation materials — including plumbing fittings, tubing, plugs, outlets, and any other ancillary components required to prepare the site
  • Electrical or plumbing work — site preparation must be completed before the technician arrives
  • Training on equipment operation — installation covers commissioning only, not barista or operational training
  • False start or callout fees if the technician arrives and the site is not ready for installation

Important: If a technician arrives and cannot complete the installation because the site is unprepared, you will be responsible for any callout or false start fee charged by the technician. However, your installation benefit remains intact — the visit will be rescheduled at no additional cost to your policy.

Water Filtration Requirement

Water filtration must be installed and operational before or at the time of installation. This is not optional — operating a commercial espresso machine without proper filtration will void the manufacturer's warranty. If filtration is not in place at the time of the technician's visit, installation may need to be rescheduled and the callout fee will be your responsibility.

If you need guidance on water filtration requirements for your machine, contact us before scheduling your installation.

Service Area

Installation coverage is tied to the manufacturer's authorized technician service area, generally within a 1.5-hour radius of the nearest certified technician. If your location falls outside this area, Coffeeionado will make reasonable efforts to arrange a local authorized technician, but travel costs beyond the 2-hour coverage limit remain your responsibility.

Not sure if you're in a service area? Contact us before purchasing and we'll check your location.

After Installation

Once your machine is installed, we'll provide referrals for authorized service technicians in your area for ongoing maintenance and repairs. Coffeeionado offers lifetime support on all equipment we sell — we're here long after the install is done.

Governing Terms

This installation policy forms part of your agreement with Coffeeionado and is subject to our Terms of Sale and Terms of Service. In the event of any conflict, the Terms of Service governs.

Can I pick up the machine at your store?

We do not have a showroom or storefront for customer pickups, so orders cannot be picked up directly from us. That said, there is an exception for La Spaziale and La Pavoni products, you can contact us to arrange.

However, if you'd prefer, we can arrange to have your machine shipped to a local freight terminal/location for pickup instead. Let us know your city/state (or ZIP code), and we’d be happy to check the nearest terminal options for you.