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La Spaziale

La Spaziale S11 Brio Espresso Machine

La Spaziale S11 Brio Espresso Machine

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$ 4,125.00
$ 4,298.00 $ 4,125.00
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  • 11 L boiler
  • Programmable volumetric dosing
  • Commercial-grade steam wand

  • Usually ships in 1-2 business days
  • Price Match Available
  • Warranty Included
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  • Experts Since 2016

  • Authorized Dealer

  • Lifetime Support

  • Free Professional Setup
Powering Hundreds of Businesses Including:

The moment arrives when you stop chasing a great shot by accident and start expecting it by design. This machine is built for the transition from hobbyist to operator, where the goal is a workflow that remains stable even when the morning gets crowded. Integrating a 3.5" RGB touchscreen into the process means you spend less time interpreting flashing lights and more time monitoring the variables that actually change the flavor in the cup. It is time to stop compensating for your hardware and start relying on it.

Product Features

True Dual Boilers

Separate boilers for coffee (.45 L) and steam (2.5 L) let you brew and steam simultaneously with on-demand steam and hot water. Both the steam boiler and grouphead can be independently deactivated and the Eco boiler function lowers energy use when full steam capacity isn’t needed.

PID Temperature Control

Electronic PID control gives independent regulation of the group temperature so you can lock in stable brew temps shot after shot. For a prosumer dialing in single-origin or blended espresso, the PID's precise control reduces temperature drift and preserves extraction consistency.

3.5" RGB Touchscreen

The 3.5" RGB graphic touchscreen puts programming, monitoring and maintenance alerts at your fingertips — program volumetric doses, watch extraction progress via an LED indicator, and receive resin replacement notifications. The display is also pin-activated for locked settings and accepts custom logos for a professional touch.

Volumetric Dosing & Shot Timers

Volumetric dosing with single, double and manual dose options coupled with built-in shot timers ensures repeatable, measurable extractions for every recipe. This combination makes dialing in consistent yields and timing straightforward across different grinders and beans.

Plumbed Version: Rotary Pump & Pressure Gauges

The plumbed S11 Brio includes a built-in rotary pump and pressure gauges for pump and water mains pressure to maintain steady supply pressure during heavy use. The plumbed model also carries NSF and ETL certifications for pro settings.

Serviceable, Upgradable Design

Firmware is upgradable via USB and the machine reports malfunction alarms and maintenance needs, helping protect your investment and avoid downtime. Thoughtful ergonomics like the upper heated cup tray (15-cup capacity) and separate drip trays speed workflow and simplify service.

Brand

La Spaziale

Resources

Manufacturing

Made in Italy

Certifications

  • UL

The Coffeeionado Take

Who's It For:

  • Daily home espresso drinkers pulling 4–20 drinks — The 2.5L steam boiler and rotary pump handle a full household of lattes without breaking stride
  • Small office or B&B coffee programs — The touchscreen, programmable shots, and direct plumbing make it operator-friendly enough for non-enthusiasts to use
  • Home users upgrading from entry-level espresso — The proprietary grouphead and PID deliver consistent extraction without requiring you to manage temperature yourself

Right For You If:

  • You are making 4–20 drinks daily and want a machine that recovers fast enough to keep up with a busy morning.
  • You have a dedicated water line (or plan to plumb in) — this machine is built for direct plumbing.
  • You want a 53mm portafilter system with commercial roots and do not need 58mm accessory compatibility.

Things to Consider:

  • The 53mm portafilter means your existing 58mm baskets and accessories will not carry over — factor that into the total cost if you are switching formats.
  • The 0.45L brew boiler is on the smaller side for a dual boiler; back-to-back straight espresso shots will see slightly longer recovery than machines with larger brew boilers.
  • Warm-up of 25–45 minutes is longer than compact dual boilers — plan accordingly or use a timer.

Our Take:

The S1 Brio is La Spaziale packing serious commercial DNA into a machine that actually fits on a home counter — the 2.5L steam boiler is the real story here, giving you steam capacity that most prosumer machines cannot touch. If you are running a small office or a B&B and need a machine that non-enthusiasts can operate without training, the touchscreen and volumetric dosing make this a smart pick.

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Key Specifications

BOILER TYPE

Dual Boiler

WATER SOURCE

Reservoir / Direct-Plumbed

Switchable sourcing

PUMP TYPE

Rotary

Commercial grade, quieter operations

PORTAFILTER

53 mm

OUTPUT

Low Volume

PRE-INFUSION

Yes

Warranty: 2 Year Warranty - Parts | $299+ Value

This warranty begins from the purchase date and covers parts that are defective due to manufacturer issues. Labor is not included. For international orders outside of the USA, the warranty applies only to parts and does not cover labor or any associated repair costs, nor shipping.

Duration: 24 months from date of purchase

For more information see: Warranty Policy

ORDER NOW WITH FREE SHIPPING

Why Buy from Coffeeionado

Feature Us Competitors
Free Shipping
Free (Next Day)
Free Installation (220V Machines)
Warranty
2 Years (parts)
1 Year
Insured Shipping
Always
Lifetime Support
Extended Warranty Available

Full Product Description

Click to expand

S11 EK Brio Volumetric Espresso Machine by La Spaziale

If you're someone who values professional-grade coffee even in small quantities, the new S11 series is perfect for both home and commercial use. It's designed for coffee aficionados who refuse to compromise on the quality of their Italian espresso, whether at home or in a cafe setting. With its electronic control featuring a PID system, you can easily and precisely adjust the temperature of your coffee delivery to suit your preferences.

Designed for the home & small cafes, the S11 series is dedicated to those looking for a professional line even with small volume and to all coffee lovers who, even at home, want the Italian Espresso cafe experience.

2 Year Warranty ($199+ Value)

When investing in coffee equipment, peace of mind is worth its weight in gold. That’s why we proudly offer a 2-year warranty with every S11 machine purchase, a value of over $199. This warranty is your guarantee against manufacturer's defects and ensures that all parts are covered for an entire year from the date of purchase. We understand that our customers deserve the very best.

Don't let uncertainty overshadow your love for freshly brewed coffee – take advantage of this limited-time offer and experience unparalleled assurance with your next coffee machine purchase.

Paid Shipping ($99+ Value)

At Coffeeionado, we understand the frustration of hidden costs when making online purchases. This is why we're thrilled to announce that we now cover all shipping, freight, and handling charges for our premium coffee equipment within the continental USA. Gone are the days of considering additional fees as you add items to your cart.

Built in PID for Temperature Regulation

Electronic control with P.I.D. system which allows you to set independently and with extreme accuracy the coffee delivery temperature, the energy saving function and the practicality of use of the S11 series will impress even the most demanding users who are searching for a professional and flexible machine, in compact size.

Automatic Espresso Machine

When you use an automatic espresso machine, you'll find a range of features that make brewing coffee easier and give you the option to program your shots. With these machines, you can preset the volume of your shot (single or double) ahead of time. After setting it up, all it takes is a push of a button to consistently brew shots with the same volume. This function comes in handy during hectic mornings or when making multiple drinks. Benefits include: Consistency - Programmed shots guarantee a consistent taste every time. User-Friendly - Brewing coffee is made simple with just one button operation.

Touchscreen Display

The main draw of the S11 Brio espresso machine is the glass touch screen which allows you to access multiple features from timers to programs (calendar, user profiles, counters, etc.). This machine can even monitor the extraction and can advise you if you need to adjust your grind.

Dual Boiler Espresso Machine

This machine by La Spaziale is a dual boiler system and is solidly built from steel and is more than aesthetically pleasing, this machines purrs with its quiet vibratory pump and delivers excellent shots. With a dual boiler machine, you can brew and steam at the same time without a recovery time.

Because it is a double boiler espresso machine, the Mini Vivaldi is a wonderful tool for both traditional espresso and milk-based drinks and it is a quiet worker. It comes with a standard nickel plated, brass & copper boilers. Whether at home or in the office this sleek, conversation starter will quickly and quietly perform.

Programmable Dosing

At the touch of a button you can extract your programmed shot. Easily program up to 4 different recipes and there is also a button for manual shots too.

Volumetric & Programmable

This Italian espresso machine is made to be ready when you need it and comes with an integral programmable 7-day timer. It will always be warm and ready to use when required. Overall, it is super easy to use with its programmable volumetric shot and temperature controls. Because it is a double boiler espresso machine, this machine is a wonderful tool for both traditional espresso and milk-based drinks, and it is a quiet worker.

PID Temperature Control

A PID controller in an espresso machine ensures precise temperature control, which is essential for consistently great espresso. Without it, water temperature can fluctuate, leading to inconsistent flavors. A PID constantly monitors and adjusts the heat, keeping it stable throughout the brewing process. This results in more reliable espresso shots, better flavor extraction, and improved control for the user.

Many PID espresso machines allow you to set a specific temperature, giving you the ability to fine-tune your coffee to preference. Additionally, a PID helps the machine heat up faster and recover more quickly between shots, making the brewing process smoother and more efficient.

Volumetric Pump

When using espresso machines with volumetric pumps, you benefit from their precision. These pumps guarantee accurate water-to-coffee ratios, a key factor in making great espresso. They also save you time by automatically stopping the shot at the perfect moment, allowing you to focus on other tasks. The consistent water volumes provided by volumetric pumps ensure uniform flavor profiles every time. This is why many commercial machines rely on them for their efficiency and reliability.

Rotary Pump (for Direct Plumbed version)

Rotary pumps bring numerous benefits to espresso machines. They provide a steady pressure throughout the extraction process, ensuring consistent flavor in every shot of espresso. Additionally, they operate quietly, making them perfect for enjoying coffee without disturbing others during early mornings or late nights.

With a lifespan of up to 15 years, rotary pumps are durable and reliable, making them ideal for commercial use. Moreover, they can maintain higher pressure levels than vibration pumps, crucial for maintaining consistent brewing temperatures and enhancing espresso quality. Lastly, rotary pumps require minimal maintenance, adding to their appeal for espresso machine users.

Historic Italian Espresso Machine Brand

La Spaziale is well-known for its top-notch espresso machines. Established in 1969 by experts in espresso machine manufacturing, the company has accumulated five decades of experience in the coffee industry. Headquartered in Bologna, Italy, La Spaziale is recognized as the fifth largest manufacturer of espresso equipment in Italy and holds a significant market share in established espresso markets such as Italy, Spain, France, and Portugal. With a global presence spanning over 70 countries worldwide, La Spaziale's espresso machines are distinguished by their exceptional quality and craftsmanship, incorporating 100% Italian-made components to ensure excellence.

La Spaziale Brio S11 for Sale at Coffeeionado

Don't miss out on the chance to upgrade your coffee game without breaking the bank. Take advantage of our limited-time offer and get your coffee equipment shipped for free as well as receiving a 24 month warranty on your machine. Get started now and elevate your brewing experience with Coffeeionado!

Related Materials

📄Download S11 Product Sheet

Made in Italy

La Spaziale S11 Brio Features

  • Volumetric dosing
  • 3.5" RGB graphic display screen
  • LED indicator of coffee delivery progress
  • Electronic control (PID) of the group temp. With independent regulation
  • 3 liter stainless steel steam boiler
  • .45 liter coffee boiler
  • Pressure control steam/ hot water at the push of a button
  • Softening system controlled with "exhausted resins" indicator
  • Built in volumetric pump
  • Pressure gauge for pump & water mains pressure
  • Independent shut down feature for steam/hot water boiler
  • Upper heated cup tray - 18 cup capacity
  • Separate trays for coffee group and steam/hot water boiler
  • 1 stainless steel swivel steam arm (delivery button with solenoid valve)
  • 1 stainless steel hot water wand (pre-set delivery with solenoid valve)
  • Single, double and manual coffee doses
  • Control of malfunction alarms
  • Pin activated control of machine parameters
  • Firmware updates with USB
  • Ability to upload logos / display images for screen
  • Coffee/hot water shot timers built in
  • Programmable on/off timer for coffee groups and for steam/hot water boiler
  • Milk adjustable temp. Function (M.A.T) replacing manual steam wand (optional)
  • Eco boiler function: 110 volts = 1200 watt, 230 volts = 1200 watt
  • 2 year warranty (parts, manufacturer's defects), 1 year (labor)
  • Made in Italy
  • Included accessories: Single and double spouted commercial grade portafilters, single basket, double basket, blind basket, plastic tamper and cleaning brush.

La Spaziale S11 Brio Specifications

Width 16.5" (42 cm)
Depth 16.5" (412 cm)
Height 15" (38 cm)
Output ~40-60 espressos/hour
Weight 62 lbs (28.1 kg)
Color Stainless Steel
Programmability Auto-Volumetric
Amperage 20 (direct), 15 (tank)
Watts 1250W (Steam) & 800W (Group)
Volts 110
Hertz 60 Hz
Portafilter Size 53 mm
Available Portafilters Non-Pressurized
Group Head La Spaziale
Solenoid Valve Yes
Boiler Type Dual
Boiler Design Steam (1.2 L) & Group (0.45 L)
Boiler Material Copper & Brass, Nickel Plated
Reservoir None
Pump Rotary
Water Source Plumbed or Reservoir
Case Material Stainless Steel
Material Steel
Terms Standard
Warranty 2 Year - Manufacturer's defect

Just add the S11 Brio to your cart and receive your FREE gift package today!

    The Coffeeionado Standard

    At Coffeeionado, every machine we offer meets our professional standard — proven reliability, precision engineering, and long-term serviceability. Trusted by professionals since 2016.

    24 Month Warranty

    $299+ Value - On all commercial machines.

    Fast Free Shipping

    $399+ Value - We pay your shipping and liftgate fees.

    Lifetime Support

    Priceless - Get support anytime after your purchase.
    ORDER NOW WITH FREE SHIPPING

    SPECIFICATIONS

    Height
    17.5 in
    Depth
    18.25 in
    Width
    16.25 in
    Display Type
    TFT
    Grouphead Type
    La Spaziale Proprietary
    Voltage
    110-120V
    Wattage / Power
    1200W
    Amperage
    15A
    Weight
    62 lb
    Espresso Boiler Capacity
    2.5 L
    Brew Boiler Capacity
    0.45 L
    Programmability
    3 – Single, Double, Manual
    Programmability Type
    Volumetric, Manual
    Cup Clearance (approx)
    3.94 in
    Cup Warmer
    Passive
    Steam Wand Type
    Multi-directional stainless steel wand
    Auto Steam
    Optional
    Temperature Stability Range
    ±0.2–0.5°C
    Shot Timer
    yes
    Pressure Profiling
    No
    Hertz
    60 Hz
    Time to Thermostability
    25-45 minutes

    Resources

    Brochure Guide

    Product Manual

    Parts Diagram

    Installation Requirements

    Professional installation required in order not to void warranty.

    110-120V

    Dedicated Outlet

    Water Filtration

    To Maintain Warranty

    Pressure Regulator

    Optional, as needed

    Water Quality & Machine Protection

    Proper water quality is essential for optimal espresso extraction and long-term machine health. Use the guidelines below to ensure your machine performs at its best.

    Parameter Ideal Range Why It Matters
    Total Hardness 50-170 ppm Prevents scale buildup while maintaining flavor
    pH Level 6.5-7.5 Ensures balanced extraction and protects internal components
    Chlorine 0 ppm Eliminates off-flavors and prevents corrosion
    TDS (Total Dissolved Solids) 70-150 ppm Optimal mineral content for extraction and taste
    Total Alkalinity ~7.0 Stabilizes acidity and extraction
    Chloride 0-28 ppm Prevents corrosion (especially in steel boilers)

    Important Note

    Always refer to your machine's manual for specific water quality recommendations and maintenance schedules.

    Advisory

    Install a water filtration system to maintain consistent water quality and extend the life of your espresso machine.

    What This Means

    • Water that’s too hard → scale buildup, reduced performance
    • Water that’s too soft → flat, dull espresso
    • Improper water can damage internal components over time

    Machine-Specific Considerations

    • Some machines (especially with stainless steel boilers) require stricter limits on chlorides

    What We'd Tell You In Store

    How to Choose a Commercial Espresso Machine

    How to choose a commercial espresso machine based on real volume numbers, peak hour output, and drink mix — not vague categories.

    How to Choose a Commercial Grinder

    Your espresso machine gets all the attention. The grinder does all the work. Every variable that determines shot quality — particle size, extraction evenness, dose consistency — starts at the grinder.

    How to Design Your Cafe: Build Your Bar for the Rush

    Design your café bar for peak volume, not average traffic. Equipment layout, station design, staffing ratios, and tools that remove steps — what actually matters during the rush.

    Setting Up Your Commercial Espresso Machine Right

    Water pressure, electrical specs, drain slope, filter flushing — what actually goes into a commercial espresso machine setup, and what gets skipped.

    Product FAQ

    Does the La Spaziale S11 Brio use a rotary pump, and how loud is it during operation?

    Yes. The La Spaziale S11 Brio is built with a commercial‑grade rotary pump, which is quieter and more durable than a vibration pump. Noise levels are generally comparable to other commercial espresso machines and are suitable for café, restaurant, and office environments.

    Is the S11 Brio a direct‑plumbed machine, or can it run from an internal water tank?

    The S11 Brio is designed as a direct‑plumbed (hard‑line) espresso machine and is intended to be connected to a water line. It does not typically include a large internal water tank for stand‑alone use, so proper plumbing and, ideally, filtration are recommended for installation.

    Does the La Spaziale S11 Brio have pre‑infusion and can it be adjusted?

    Yes. The S11 Brio offers programmable pre‑infusion to gently saturate the coffee puck before full‑pressure extraction. Pre‑infusion time and shot parameters can be adjusted through the machine’s digital interface to fine‑tune extraction for different coffees.

    Does the S11 Brio come with cool‑touch (no‑burn) steam wands and how many steam wands does it have?

    Most S11 Brio configurations include insulated, cool‑touch steam wands that stay significantly cooler to the touch and reduce milk buildup. The standard commercial setup typically features two steam wands, but the exact configuration can vary by model (1‑group vs 2‑group) and distributor.

    Is the S11 Brio a single‑boiler, heat‑exchange, or dual‑boiler espresso machine?

    The La Spaziale S11 Brio is a commercial multi‑boiler machine. It uses a dedicated boiler system for brewing and a separate steam boiler, allowing it to pull shots and steam milk simultaneously with excellent temperature stability.

    What kind of power and voltage does the La Spaziale S11 Brio require in the US?

    US configurations of the S11 Brio typically require 208–240V power on a dedicated circuit, with amperage depending on the number of groups and specific model (often 20–30 amps for 1‑group and higher for multi‑group versions). Always verify the exact electrical specs on the machine’s data plate and consult an electrician before installation.

    Does the S11 Brio have volumetric dosing and programmable shot buttons?

    Yes. The S11 Brio is a volumetric espresso machine with programmable dosing. Each group head offers multiple programmable buttons (e.g., single, double, and custom volumes), plus a manual button, so baristas can store consistent shot recipes and improve speed and repeatability.

    Can the brew temperature and other parameters be adjusted through a touchscreen or digital interface?

    Yes. The S11 Brio features a digital control panel that allows you to adjust brew temperature, boiler temperatures, pre‑infusion, shot volumes, and other parameters. Many versions also offer advanced menus for diagnostics, cleaning cycles, and basic system settings.

    What's Included?

    La Spaziale S11 Brio Espresso Machine

    La Spaziale S11 Brio Espresso Machine

    Portfilters

    Installation

    24 Month Warranty

    Lifetime Support

    Fast Free Shipping

    Discount Exclusions

    Discounts may void any installation that is deemed to come "paid" with the purchase.

    Shipping to Residential Address

    Commercial machines that require installation will need to ship to a commercial address. Residential addresses may incur a fee. Freight companies may not be able to deliver to residential areas. Appointment deliveries can be set up for new builds to ensure delivery.

    Site Preparation

    Proper placement of electricity, drain holes, and water filtration systems is the responsibility of the customer.

    Warning

    This product can expose you to chemicals including lead, which are known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, go to www.p65warnings.ca.gov.

    How It Works

    • Order With Confidence.

      Every order is handled personally — not processed and forgotten. From the moment you buy, you're working with a team that knows this equipment inside and out.

    • Get Ready for Your Machine.

      After purchase, if installation is included, we will send a quick site checklist so your machine arrives ready to run from day one.

    • Shipped With Care.

      Free shipping on orders over $249, carefully packed and dispatched via UPS or FedEx. Larger commercial equipment ships via freight — coordinated and handled on our end.

    • Start Generating Revenue.

      Once delivered (and installed), your equipment is ready to perform — pulling consistent shots, handling volume, and putting quality coffee in front of every customer.
    ORDER NOW GET CONSULTATION

    Frequently Asked Questions

    How do I track my order?

    You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. We continuously send order status updates via email/text.

    How much is shipping? Is it free?

    How Much Is Shipping? General shipping starts at $15.99. You can qualify for free shipping with any total order value over $249 and shipping to the contiguous USA. Taxes and discounts will be calculated at checkout.

    Free Shipping Terms: Typical delivery within 3-6 Business days depending on size of order. Free shipping is available on orders of 199.00 or more to any address in the contiguous United States.

    Free shipping does not apply to orders shipping to Alaska, Hawaii, APO/military addresses or on any international orders. We will use the lowest cost means for free shipping. Free shipping delivery dates are best estimates provided by the shipping carrier and are not guaranteed. Orders placed with free shipping are generally processed between 24 - 48 hours after order placement.

    What is your return policy?

    We offer a 30-day return policy on all unused items in their original packaging. You can read more about our return policy here. Commercial equipment is generally final. Please check before purchasing.

    Do you price match?

    In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing. Conditions apply, please refer to our Price Match Page for more information.

    Do you ship internationally?

    Yes, we ship to most countries in the Caribbean. Shipping costs and delivery times vary by location. Warranty is limited to only parts, shipping not included.

    Can I return or exchange an item?

    We have a 30 exchange/return policy, unless otherwise noted. Please email support@coffeeionado with your name, order #, and reason for exchange. Commercial equipment is generally final. Please check before purchasing.

    Do you offer expedited shipping?

    Yes. Please reach out for a quote on shipping via text or call at 866-595-0420 or via email at support@coffeeionado.com.

    How do I track my order?

    You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. We continuously send order status updates via email/text.

    Where do I use my coupon code?

    To redeem your discount, enter the coupon code at checkout after you've added items to your cart. You'll see a field labeled "Discount code" or "Coupon code" where you can paste your code before completing your purchase.

    Do you ship to PO boxes?

    No, we don't ship to PO boxes. Due to the size and weight of our equipment, we require delivery to a physical address where our carriers can safely drop off your order.

    How does free installation work?

    We want to make your purchase as smooth as possible and will pay the installation via rebate on commercial espresso machines. This includes commercial machines with more than 1 group head and 220V.

    If the certified installer needed is over 1.5 hours away then we will pay for the installation call (and install up to the value suggested on page minus call fee). Travel will be paid by customer. Inquire if you have any questions about your location.


    Please note, any discounts subject to void the paid installation offer.

    At Coffeeionado, professional installation is included with qualifying espresso machine purchases. Our goal is to make the process as seamless as possible — from coordinating the technician to getting your machine up and running on day one.

    Which Machines Qualify

    Free professional installation is included with all espresso machines of 2 groups or more where indicated on the product listing. This policy applies to espresso machines only and does not cover other coffee equipment such as grinders, brewers, or accessories.

    If you are unsure whether your machine qualifies, contact us before purchasing and we'll confirm.

    What's Included

    • Travel and labor costs for installation within the technician's service area (up to 2 hours of travel)
    • Setup, basic programming, and commissioning of the equipment
    • Scheduling during regular business hours, Monday through Friday
    • Associated taxes and fees related to the installation itself

    Installation must be completed within 30 days of delivery of the equipment. The installation benefit lapses after this window and cannot be reinstated.

    How Installation Is Arranged

    Depending on your purchase, installation is handled one of two ways:

    Arranged directly — In many cases, Coffeeionado or the manufacturer will coordinate and pay the technician on your behalf. We will contact you after your order is processed to schedule the visit.

    Reimbursement — In some cases, you may be asked to arrange the installation locally using an authorized technician and submit a rebate form for reimbursement. Once approved, the covered amount will be refunded to the original payment method used for your order.

    We will confirm which arrangement applies to your purchase at the time of order confirmation. If you have questions before purchasing, contact us and we'll walk you through it.

    What's Not Included

    The following are outside the scope of the installation policy and remain the customer's responsibility:

    • Travel or callout costs beyond the first 2 hours of the technician's travel time — if your location falls outside the local service area, the overage is your responsibility
    • Water filtration systems and installation materials — including plumbing fittings, tubing, plugs, outlets, and any other ancillary components required to prepare the site
    • Electrical or plumbing work — site preparation must be completed before the technician arrives
    • Training on equipment operation — installation covers commissioning only, not barista or operational training
    • False start or callout fees if the technician arrives and the site is not ready for installation

    Important: If a technician arrives and cannot complete the installation because the site is unprepared, you will be responsible for any callout or false start fee charged by the technician. However, your installation benefit remains intact — the visit will be rescheduled at no additional cost to your policy.

    Water Filtration Requirement

    Water filtration must be installed and operational before or at the time of installation. This is not optional — operating a commercial espresso machine without proper filtration will void the manufacturer's warranty. If filtration is not in place at the time of the technician's visit, installation may need to be rescheduled and the callout fee will be your responsibility.

    If you need guidance on water filtration requirements for your machine, contact us before scheduling your installation.

    Service Area

    Installation coverage is tied to the manufacturer's authorized technician service area, generally within a 1.5-hour radius of the nearest certified technician. If your location falls outside this area, Coffeeionado will make reasonable efforts to arrange a local authorized technician, but travel costs beyond the 2-hour coverage limit remain your responsibility.

    Not sure if you're in a service area? Contact us before purchasing and we'll check your location.

    After Installation

    Once your machine is installed, we'll provide referrals for authorized service technicians in your area for ongoing maintenance and repairs. Coffeeionado offers lifetime support on all equipment we sell — we're here long after the install is done.

    Governing Terms

    This installation policy forms part of your agreement with Coffeeionado and is subject to our Terms of Sale and Terms of Service. In the event of any conflict, the Terms of Service governs.

    Can I pick up the machine at your store?

    We do not have a showroom or storefront for customer pickups, so orders cannot be picked up directly from us. That said, there is an exception for La Spaziale and La Pavoni products, you can contact us to arrange.

    However, if you'd prefer, we can arrange to have your machine shipped to a local freight terminal/location for pickup instead. Let us know your city/state (or ZIP code), and we’d be happy to check the nearest terminal options for you.