We want to make your purchase as smooth as possible and will pay the installation via rebate on commercial espresso machines. This includes commercial machines with more than 1 group head and 220V.
If the certified installer needed is over 1.5 hours away then we will pay for the installation call (and install up to the value suggested on page minus call fee). Travel will be paid by customer. Inquire if you have any questions about your location.
Please note, any discounts subject to void the paid installation offer.
At Coffeeionado, professional installation is included with qualifying espresso machine purchases. Our goal is to make the process as seamless as possible — from coordinating the technician to getting your machine up and running on day one.
Which Machines Qualify
Free professional installation is included with all espresso machines of 2 groups or more where indicated on the product listing. This policy applies to espresso machines only and does not cover other coffee equipment such as grinders, brewers, or accessories.
If you are unsure whether your machine qualifies, contact us before purchasing and we'll confirm.
What's Included
- Travel and labor costs for installation within the technician's service area (up to 2 hours of travel)
- Setup, basic programming, and commissioning of the equipment
- Scheduling during regular business hours, Monday through Friday
- Associated taxes and fees related to the installation itself
Installation must be completed within 30 days of delivery of the equipment. The installation benefit lapses after this window and cannot be reinstated.
How Installation Is Arranged
Depending on your purchase, installation is handled one of two ways:
Arranged directly — In many cases, Coffeeionado or the manufacturer will coordinate and pay the technician on your behalf. We will contact you after your order is processed to schedule the visit.
Reimbursement — In some cases, you may be asked to arrange the installation locally using an authorized technician and submit a rebate form for reimbursement. Once approved, the covered amount will be refunded to the original payment method used for your order.
We will confirm which arrangement applies to your purchase at the time of order confirmation. If you have questions before purchasing, contact us and we'll walk you through it.
What's Not Included
The following are outside the scope of the installation policy and remain the customer's responsibility:
- Travel or callout costs beyond the first 2 hours of the technician's travel time — if your location falls outside the local service area, the overage is your responsibility
- Water filtration systems and installation materials — including plumbing fittings, tubing, plugs, outlets, and any other ancillary components required to prepare the site
- Electrical or plumbing work — site preparation must be completed before the technician arrives
- Training on equipment operation — installation covers commissioning only, not barista or operational training
- False start or callout fees if the technician arrives and the site is not ready for installation
Important: If a technician arrives and cannot complete the installation because the site is unprepared, you will be responsible for any callout or false start fee charged by the technician. However, your installation benefit remains intact — the visit will be rescheduled at no additional cost to your policy.
Water Filtration Requirement
Water filtration must be installed and operational before or at the time of installation. This is not optional — operating a commercial espresso machine without proper filtration will void the manufacturer's warranty. If filtration is not in place at the time of the technician's visit, installation may need to be rescheduled and the callout fee will be your responsibility.
If you need guidance on water filtration requirements for your machine, contact us before scheduling your installation.
Service Area
Installation coverage is tied to the manufacturer's authorized technician service area, generally within a 1.5-hour radius of the nearest certified technician. If your location falls outside this area, Coffeeionado will make reasonable efforts to arrange a local authorized technician, but travel costs beyond the 2-hour coverage limit remain your responsibility.
Not sure if you're in a service area? Contact us before purchasing and we'll check your location.
After Installation
Once your machine is installed, we'll provide referrals for authorized service technicians in your area for ongoing maintenance and repairs. Coffeeionado offers lifetime support on all equipment we sell — we're here long after the install is done.
Governing Terms
This installation policy forms part of your agreement with Coffeeionado and is subject to our Terms of Sale and Terms of Service. In the event of any conflict, the Terms of Service governs.