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Nuova Simonelli

Nuova Simonelli Aurelia Wave 2 Group AV

Nuova Simonelli Aurelia Wave 2 Group AV

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Regular price $ 12,700.00
Regular price $ 12,800.00 Sale price $ 12,700.00
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  • 2-Group commercial configuration
  • 13 L boiler capacity
  • Automatic volumetric dosing (AV)

  • Usually ships in 2-4 business days
  • Price Match Available
  • Warranty Included
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  • Experts Since 2016

  • Authorized Dealer

  • Lifetime Support

  • Free Professional Setup

Powering Hundreds of Businesses Including:

Your regulars likely won't ask about your equipment, but they will notice the exact moment your consistency slips during a rush. Maintaining a high-volume coffee program requires a machine that manages the variables you don't have time to second-guess, like how shifting water chemistry is affecting your extraction. The Aurelia Wave uses Smart Water Technology to monitor these fluctuations in real-time, ensuring your staff spends less time troubleshooting and more time handing out drinks that taste the way you intended. This is the foundation for a bar that prioritizes technical accuracy over luck.

Product Features

High-Resolution Screen Display

A clear, high-resolution screen puts machine settings and diagnostics at the barista’s fingertips. Use it to program dosages, boiler pressure, pre-infusion and energy-saving modes for consistent output across shifts and operators.

Aurelia Wave Smart Water Technology

An optional onboard water-monitoring system that detects basic water parameters and warns the operator when water quality changes. Because water is the bulk of every shot and a common source of equipment issues, this feature acts as a safeguard that helps prevent extraction variability and reduce long-term service costs.

Volumetric Dosing (Wave Vol)

The Wave Vol platform provides programmable volumetric dosing for repeatable shot delivery in busy service. Built on the Aurelia lineage, it streamlines throughput while keeping dosing consistent across multiple baristas.

Programmable Pre-infusion & Boiler Pressure

Full control over pre-infusion timing and boiler pressure lets you dial extraction behavior to match roast profile and dose. These settings are adjustable via the display so recipes can be replicated reliably during high-volume service.

Large Stainless-Steel Boilers

A 14 L stainless-steel boiler delivers the thermal mass needed for sustained steam and consistent brew temperature across both groups under back-to-back demand. That capacity supports the machine's medium-high volume positioning without temperature drop during service rushes.

Commercial Certifications & Electrical Readiness

Engineered for commercial use with UL, SA and NSF/ANSI Std.4 certifications and 220 V supply at 22 A / 4700 W. Those specs simplify installation planning and ensure compliance with safety and health-code requirements in professional settings.

Brand

Nuova Simonelli

Resources

Manufacturing

Made in Italy

Certifications

  • NSF

The Coffeeionado Take

Who's It For:

  • High-volume café operators who need consistency at scale — Smart Water Technology monitors water chemistry in real-time, eliminating the extraction variability that plagues shops during peak service
  • Multi-location café groups standardizing their equipment — Automatic volumetric dosing and precise temperature control deliver repeatable results across different staff and locations
  • Specialty coffee programs pulling 250-500 shots daily — The 13L boiler and rapid recovery handle serious volume without thermal drift or recovery lag

Right For You If:

  • Your daily shot count is 250-500 and you need a machine that maintains extraction quality from the first shot to the last without barista intervention.
  • Water quality in your area fluctuates or you want a machine that actively monitors and adapts to water chemistry changes automatically.
  • Your program runs multiple origins and you need consistent extraction across different roast profiles without constant recalibration.

Things to Consider:

  • The larger 13L boiler means a bigger machine — ensure your bar has the counter space and the electrical capacity to support it.
  • Smart Water Technology works best when paired with proper water filtration — factor a filtration system into your total investment.
  • The TFT display is intuitive but your baristas will need a brief training session to navigate the programmable settings effectively.

Our Take:

The Aurelia Wave AV is the machine for operators who want their equipment to solve problems before they happen — Smart Water Technology is a genuine differentiator that most competitors don't offer. If you're running a high-volume program and tired of chasing consistency issues, this machine handles the variables so your team can focus on the customers.

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Key Specifications

BOILER TYPE

Heat Exchanger

WATER SOURCE

Direct-Plumbed

No reservoir

PUMP TYPE

Rotary

Commercial grade, quieter operations

PORTAFILTER

58 mm

OUTPUT

Medium Volume

PRE-INFUSION

Yes

Warranty: 2 Year Warranty - 2 Parts & 1 Labor | $299+ Value

This warranty begins from the purchase date and covers parts that are defective due to manufacturer issues. Labor will be included for the 1st year. For international orders outside of the USA, the warranty applies only to parts and does not cover labor or any associated repair costs.

Parts Duration: 24 months from date of purchase
Labor Duration: 12 months from date of purchase

For more information see: Warranty Policy

Why Buy from Coffeeionado

Feature Us Competitors
Free Shipping
Free (Next Day)
Free Installation (220V Machines)
Warranty
2 Years (parts)
1 Year
Insured Shipping
Always
Lifetime Support
Extended Warranty Available

Full Product Description

Click to expand

Aurelia Wave 2 Group Volumetric by Nuova Simonelli

The Aurelia Wave by Nuova Simonelli has been praised for its technology, multi-functionality and reliability. This 2 group commercial espresso machine features a large 14 liter boiler, 2 push-pull steam wands, tall cup clearance and plumbed drain tray. 

Installation Paid & FREE Gold Package Warranty ($2,100 Value)

You have enough to worry about and coordinate, order your commercial espresso with Coffeeionado and we will ship your machine to the nearest service providers for Nuova Simonelli. They will arrive and install your machine for you, and we pay your installation fee, it's that easy.

Gold Package Coverage:

  • Professional Installation (water system as well)
  • 1 Year Labor Warranty
  • 2 Year Parts Warranty 
  • Receive and Inspect Machine for Damage
  • Water Quality/Clarity Test
  • Equipment Maintenance Training
  • Response within 24 Hours
  • Automatic Warranty Claim Processing
  • Lifetime Warranty on Copper Boilers
  • Single Point of Contact
  • 1 Nuisance Call

Paid Shipping ($449+ Value)

At Coffeeionado, we understand the frustration of hidden costs when making online purchases. This is why we're thrilled to announce that we now cover all shipping, freight, and handling charges for our premium coffee equipment within the continental USA. Gone are the days of considering additional fees as you add items to your cart.

At the Touch of a Button

Coming standard with a high resolution screen display this machine gives the barista unparalleled control over the machine at their fingertips. Allowing the baristas to easily program dosages, boiler pressure, pre-infusion, and even energy savings settings. That makes this one of the most flexible and consistent volumetric espresso machines.

Aurelia Wave 2 Group Volumetric by Nuova Simonelli

Volumetric Controls

Volumetric espresso machines with automated features offer a great solution for coffee shops and home users alike. From easy-to-use programmable features, to increased consistency in every cup of espresso, these machines make brewing the perfect cup easier than ever before. When using espresso machines with volumetric pumps, you benefit from their precision. These pumps guarantee accurate water-to-coffee ratios, a key factor in making great espresso.

Automatic Espresso Machine

Automatic espresso machines have revolutionized the way baristas operate in coffee shops, allowing them to focus on other tasks while still producing high-quality espressos. With programmable doses, baristas can set specific measurements for each shot of espresso, ensuring consistency and efficiency in the brewing process. This feature not only helps save time but also maintains the quality and flavor of the final product. Meanwhile, they can also focus on other tasks such as taking money, steaming milk, or other work tasks.

Pre-Infusion SIS Technology

The Soft Infusion System, developed by the techs at Simonelli, is an innovative pre-infusion system that is adjustable, consistent and has no risk of user error. It is unique because it extracts centrifugally by injecting water at different angles into the coffee cake which eliminates channeling and maximizes espresso extraction by creating more contact time between the water and coffee.

Cool Touch No-Burn Steam Wands

With these revolutionary features, you can froth and steam milk without any concerns about getting burned. The cool touch technology ensures that the wand remains at a safe temperature, allowing you to focus on creating the perfect espresso drinks without any worries. Say goodbye to accidental burns and hello to a more enjoyable coffee-making process with our state-of-the-art espresso machine.

Energy Savings

Experience the ultimate energy efficiency with this espresso machine's ECO function, designed to optimize energy usage based on real-time operation. By activating the ECO function during periods of inactivity, you can achieve up to 20% energy savings without compromising on performance. Say goodbye to unnecessary energy consumption and hello to a more sustainable and cost-effective coffee experience. Try the ECO function today and take the first step towards a greener future!

Heritage in Performance

Nuova Simonelli builds all their commercial machines with the key features expected from one of the most respected and renowned coffee machine manufacturers in the world. The Aurelia Wave is a powerful machine that will reliably operate with consistent customer flows.

Display Closeup

LCD Display

With this machine you can easily set machine settings using a high-quality LCD screen, allowing for quick access to various functions. Adjusting dosages, pre-infusion, boiler pressure, and energy settings is a breeze with the clear instructions provided on the screen.

Barista Lights (optional)

Work is easy with this commercial espresso machine since you don't need to worry about shadows. The LED barista lights that allow baristas to see what they are doing and not work in the dark.

Barista working with LED lights

Raised Group Heads

If you provide a various range of cup sizes, the elevated group heads on espresso machines prove to be extremely beneficial. They eliminate the need for baristas to brew into shot glasses and then transfer the espresso into larger cups, allowing them to brew directly into taller cups and maintain an efficient workflow.

Heat Exchanger 14 Liter Boiler

This 14-liter commercial espresso machine with a heat exchange boiler is a high-powered and efficient coffee-making tool specifically designed for professional use in cafes, restaurants, and other commercial environments. Here are the key features:

  • Fast Recover: With such a large boiler, this machine will be able to take care of any rush and offer exceptional quality shot after shot with minimum recovery time.
  • Boiler Capacity: The 14-liter boiler offers plenty of space for making multiple espresso shots and steaming milk at the same time. Heat exchange machines utilize a single boiler to handle both brewing and steaming tasks.
  • Heat Exchange: In contrast to dual boiler machines that have separate boilers for brewing and steaming, heat exchange machines employ a single boiler with a heat exchange tube. This tube allows hot water from the boiler to heat the brewing water as it flows through, ensuring consistent brewing temperature.
  • Simultaneous Brewing and Steaming: Thanks to the heat exchange system, baristas can brew espresso shots while simultaneously frothing milk for lattes or cappuccinos. This simultaneous operation is essential during peak hours in a commercial setting.
  • Temperature Control: Heat exchange machines maintain steady water temperature for brewing purposes. The boiler remains at steaming temperature, while the heat exchange tube ensures that the brewing water is heated as needed.

Boiler Gauge

The pressure gauge on espresso machines is vital for producing top-notch espresso. It shows the pressure used to extract the coffee, ensuring that water passes through the grounds in the portafilter at the right force. Keeping this pressure steady is key to making excellent espresso shots every time.

Medium Volume Cafe

This handcrafted Italian espresso machine would be perfect in medium-volume cafes. It has made pulling shots as fast and simple as possible, allowing you to focus on your customers.

Suitable for: High quality coffee shops, medium - high volume locations, demanding professionals, barista competitors, specialty coffee shops.

Made in Italy

Since 1936, Nuova Simonelli has been a prominent name in the world of professional coffee machinery and grinders. Based outside of Milan, their dedication to cutting-edge technology, creativity, and eco-friendliness guarantees that both coffee aficionados and baristas can enjoy top-notch results in every cup. Known for its practicality, high efficiency, and attractive aesthetics, Nuova Simonelli's equipment is a trusted favorite among coffee enthusiasts and experienced espresso professionals alike.

Buy the Aurelia Wave at Coffeeionado

Don't miss out on the chance to upgrade your coffee game without breaking the bank. Take advantage of our limited-time offer and get your coffee equipment shipped for free as well as paid installation and receiving a 24 month warranty on your machine. Get started now and elevate your brewing experience with Coffeeionado!

Have questions or concerns about this espresso machine? Let us help. Call, email or chat with a live person here on the website.

Product Materials

📄 View Product Sheet

📄 View Spec Sheet

📖 Wave Brochure

Product Video

Optional Steam Wands

The Nuova Simonelli Aurelia Wave Volumetric offers seamless compatibility with a range of Smart Wands, you can order these upgrades with your machine, enhancing your ability to effortlessly craft smooth and creamy microfoam for customers.

Auto-steam Wand (starts at $500)

By choosing the Auto-Steam Wand, you can enjoy hands-free milk steaming with just a simple press of a button. Simply place the wand in the milk and let the Auto-Steam Wand take care of the rest, allowing you to focus on other tasks simultaneously.

EasyCream Wand (starts at $1,500)

With the EasyCream Wand, you have the ability to customize the temperature and consistency of the luxurious microfoam it produces. This innovative wand is engineered to infuse the perfect blend of steam and air into the milk, followed by releasing a fine vapor and swirling the milk with precision-engineered steam holes for stunning outcomes. The EasyCream Wand automatically stops once the ideal milk temperature is achieved.

Gooseneck Wand (starts at $600)

Just like the Auto-Steam and EasyCream Wands, the Smart Wand can froth milk independently for baristas. The Gooseneck Wand monitors milk temperature as the barista textures it, halting automatically once the correct temperature is reached.

Made in Italy

Aurelia Wave Espresso Machine Features

  • Volumetric machine with proportioned dose setting
  • Double Soft Infusion System (SIS) 
  • 1.5L Heat exchanger
  • Automatic backflushing
  • Tall cup clearance
  • Practical pull & push levers
  • Stainless steel drip tray (plumbed)
  • Adjustable stainless steel nozzles
  • 1 stainless steel spigot
  • 2 stainless steel wand
  • Water level indicator
  • Pressure guages
  • Fully automatic
  • Will need a water filtration system (sold separately)
  • Safety Listings: CSA/NSF
  • Made in Italy
  • Installation included by certified NS Technician
  • Gold Warranty Package

Gold Package:

    • Professional Installation (water system as well)
    • 1 Year Labor Warranty
    • 2 Year Part Warranty
    • Receive and Inspect Machine for Damage
    • Water Quality/Clarity Test
    • Equipment Maintenance Training
    • Response within 24 Hours
    • Automatic Warranty Claim Processing
    • Lifetime Warranty on Copper Boilers
    • Single Point of Contact
    • 1 Nuisance Call

Nuova Simonelli Aurelia Wave 2 Group Specifications

Dimensions 32.25" W x 24.25" D x 22.5" H
Weight 176 lbs
Color Black/Lux
Programmability 4 programmable buttons + manual
Power Input Nema 6-30 T
Watts 4500
Volts 220
Amperage 30
Portafilter Size 58mm
Available Portafilters Non-Pressurized
Cup Size Tall
Hot Water Spigot 1 Stainless Steel
Steam Arms 2 Stainless Steel
Boiler Type Heat Exchange
Boiler Design 14 L
Boiler Material Brass, Nickel Plated
Reservoir None
Pump Commercial Rotary
Water Source Plumbed
Case Material Stainless Steel
Material Steel
Terms Commercial
Warranty 2 Years Parts / 1 Year Labor

The Coffeeionado Standard

At Coffeeionado, every machine we offer meets our professional standard — proven reliability, precision engineering, and long-term serviceability. Trusted by professionals since 2016.

24 Month Warranty

$299+ Value - On all commercial machines.

Fast Free Shipping

$399+ Value - We pay your shipping and liftgate fees.

Lifetime Support

Priceless - Get support anytime after your purchase.

SPECIFICATIONS

Height
21.1 in
Depth
23.8 in
Width
31.5 in
Display Type
TFT
Grouphead Type
Nuova Simonelli Proprietary
Voltage
220-240V
Wattage / Power
4700W
Amperage
22A
Weight
172 lb
Espresso Boiler Capacity
14 L
Programmability
4 – Single Short, Double Short, Single Long, Double Long
Programmability Type
Volumetric, Manual
Cup Clearance (approx)
4.13 in
Cup Warmer
Passive
Steam Wand Type
Manual stainless steel steam wands with Push & Pull activation levers
Auto Steam
Optional
Temperature Stability Range
± 0.5°C
Shot Timer
yes
Pressure Profiling
No
Hertz
60 Hz
Time to Thermostability
40-75 minutes

Installation Requirements

Professional installation required in order not to void warranty.

220-240V

Dedicated Outlet

Water Filtration

To Maintain Warranty

Pressure Regulator

Optional, as needed

Water Quality & Machine Protection

Proper water quality is essential for optimal espresso extraction and long-term machine health. Use the guidelines below to ensure your machine performs at its best.

Parameter Ideal Range Why It Matters
Total Hardness 50-170 ppm Prevents scale buildup while maintaining flavor
pH Level 6.5-7.5 Ensures balanced extraction and protects internal components
Chlorine 0 ppm Eliminates off-flavors and prevents corrosion
TDS (Total Dissolved Solids) 70-150 ppm Optimal mineral content for extraction and taste
Total Alkalinity ~7.0 Stabilizes acidity and extraction
Chloride 0-28 ppm Prevents corrosion (especially in steel boilers)

Important Note

Always refer to your machine's manual for specific water quality recommendations and maintenance schedules.

Advisory

Install a water filtration system to maintain consistent water quality and extend the life of your espresso machine.

What This Means

  • Water that’s too hard → scale buildup, reduced performance
  • Water that’s too soft → flat, dull espresso
  • Improper water can damage internal components over time

Machine-Specific Considerations

  • Some machines (especially with stainless steel boilers) require stricter limits on chlorides

Product FAQ

Is the Nuova Simonelli Aurelia Wave 2 Group AV a direct‑plumbed machine, or can it use a water reservoir?

The Aurelia Wave 2 Group AV is designed as a direct‑plumbed commercial espresso machine and must be connected to a pressurized water line; it does not have an internal pour‑over water reservoir.

Does the Aurelia Wave 2 Group AV use a rotary pump, and how loud is it in a café setting?

Yes. The Aurelia Wave 2 Group AV is equipped with a commercial‑grade rotary pump, which is quieter and more durable than a vibratory pump, making it suitable for cafés and high‑volume environments.

Does this machine have programmable volumetric dosing (auto‑volumetric) for consistent shot volumes?

Yes. The “AV” in the Aurelia Wave 2 Group AV stands for auto‑volumetric. Each group has programmable volumetric buttons that allow you to set and repeat precise shot volumes at the touch of a button.

Does the Aurelia Wave 2 Group AV include pre‑infusion, and can it be adjusted?

The Aurelia Wave AV includes a pre‑infusion function that gently soaks the coffee puck before full pressure extraction. Pre‑infusion duration can be adjusted through the machine’s programming menu to suit different coffees and recipes.

Are the steam wands cool‑touch or no‑burn, and how many steam wands does it have?

The Aurelia Wave 2 Group AV typically comes with two cool‑touch (no‑burn) steam wands. These are designed to stay cooler to the touch and reduce milk buildup, making steaming safer and easier to clean.

What kind of power requirements does the Aurelia Wave 2 Group AV have for use in the United States?

For US installations, the Aurelia Wave 2 Group AV generally requires a 220–240V, 50/60Hz, dedicated circuit with sufficient amperage (often in the 20–30A range, depending on configuration). Exact electrical specs should be confirmed from the machine’s data plate and local code requirements before installation.

What is the boiler configuration and capacity on the Aurelia Wave 2 Group AV, and is it a heat‑exchange machine?

The Aurelia Wave 2 Group AV is a heat‑exchange commercial espresso machine with a large main boiler (typically around 11–14 liters for the 2‑group model, depending on version). The heat‑exchange system allows you to brew espresso and steam milk simultaneously with strong steam performance.

Does the Aurelia Wave 2 Group AV have a built‑in shot timer or display to help monitor extractions?

Yes. The Aurelia Wave series includes a digital display and interface that can show shot times and other parameters, helping baristas monitor and dial in extractions more precisely.

What's Included?

Nuova Simonelli Aurelia Wave 2 Group AV

Nuova Simonelli Aurelia Wave 2 Group AV

Portfilters

Installation

24 Month Warranty

Lifetime Support

Fast Free Shipping

Discount Exclusions

Discounts may void any installation that is deemed to come "paid" with the purchase.

Shipping to Residential Address

Commercial machines that require installation will need to ship to a commercial address. Residential addresses may incur a fee. Freight companies may not be able to deliver to residential areas. Appointment deliveries can be set up for new builds to ensure delivery.

Site Preparation

Proper placement of electricity, drain holes, and water filtration systems is the responsibility of the customer.

Warning

This product can expose you to chemicals including lead, which are known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, go to www.p65warnings.ca.gov.

  • Order With Confidence.

    Every order is handled personally — not processed and forgotten. From the moment you buy, you're working with a team that knows this equipment inside and out.

  • Get Ready for Your Machine.

    After purchase, if installation is included, we will send a quick site checklist so your machine arrives ready to run from day one.

  • Shipped With Care.

    Free shipping on orders over $249, carefully packed and dispatched via UPS or FedEx. Larger commercial equipment ships via freight — coordinated and handled on our end.

  • Start Generating Revenue.

    Once delivered (and installed), your equipment is ready to perform — pulling consistent shots, handling volume, and putting quality coffee in front of every customer.

Frequently Asked Questions

How do I track my order?

You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. We continuously send order status updates via email/text.

How much is shipping? Is it free?

How Much Is Shipping? General shipping starts at $15.99. You can qualify for free shipping with any total order value over $249 and shipping to the contiguous USA. Taxes and discounts will be calculated at checkout.

Free Shipping Terms: Typical delivery within 3-6 Business days depending on size of order. Free shipping is available on orders of 199.00 or more to any address in the contiguous United States.

Free shipping does not apply to orders shipping to Alaska, Hawaii, APO/military addresses or on any international orders. We will use the lowest cost means for free shipping. Free shipping delivery dates are best estimates provided by the shipping carrier and are not guaranteed. Orders placed with free shipping are generally processed between 24 - 48 hours after order placement.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. You can read more about our return policy here. Commercial equipment is generally final. Please check before purchasing.

Do you price match?

In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing. Conditions apply, please refer to our Price Match Page for more information.

Do you ship internationally?

Yes, we ship to most countries in the Caribbean. Shipping costs and delivery times vary by location. Warranty is limited to only parts, shipping not included.

Can I return or exchange an item?

We have a 30 exchange/return policy, unless otherwise noted. Please email support@coffeeionado with your name, order #, and reason for exchange. Commercial equipment is generally final. Please check before purchasing.

Do you offer expedited shipping?

Yes. Please reach out for a quote on shipping via text or call at 866-595-0420 or via email at support@coffeeionado.com.

How do I track my order?

You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. We continuously send order status updates via email/text.

Where do I use my coupon code?

To redeem your discount, enter the coupon code at checkout after you've added items to your cart. You'll see a field labeled "Discount code" or "Coupon code" where you can paste your code before completing your purchase.

Do you ship to PO boxes?

No, we don't ship to PO boxes. Due to the size and weight of our equipment, we require delivery to a physical address where our carriers can safely drop off your order.

How does free installation work?

We want to make your purchase as smooth as possible and will pay the installation via rebate on commercial espresso machines. This includes commercial machines with more than 1 group head and 220V.

If the certified installer needed is over 1.5 hours away then we will pay for the installation call (and install up to the value suggested on page minus call fee). Travel will be paid by customer. Inquire if you have any questions about your location.


Please note, any discounts subject to void the paid installation offer.

At Coffeeionado, professional installation is included with qualifying espresso machine purchases. Our goal is to make the process as seamless as possible — from coordinating the technician to getting your machine up and running on day one.


Which Machines Qualify

Free professional installation is included with all espresso machines of 2 groups or more where indicated on the product listing. This policy applies to espresso machines only and does not cover other coffee equipment such as grinders, brewers, or accessories.

If you are unsure whether your machine qualifies, contact us before purchasing and we'll confirm.


What's Included

  • Travel and labor costs for installation within the technician's service area (up to 2 hours of travel)
  • Setup, basic programming, and commissioning of the equipment
  • Scheduling during regular business hours, Monday through Friday
  • Associated taxes and fees related to the installation itself

Installation must be completed within 30 days of delivery of the equipment. The installation benefit lapses after this window and cannot be reinstated.


How Installation Is Arranged

Depending on your purchase, installation is handled one of two ways:

Arranged directly — In many cases, Coffeeionado or the manufacturer will coordinate and pay the technician on your behalf. We will contact you after your order is processed to schedule the visit.

Reimbursement — In some cases, you may be asked to arrange the installation locally using an authorized technician and submit a rebate form for reimbursement. Once approved, the covered amount will be refunded to the original payment method used for your order.

We will confirm which arrangement applies to your purchase at the time of order confirmation. If you have questions before purchasing, contact us and we'll walk you through it.


What's Not Included

The following are outside the scope of the installation policy and remain the customer's responsibility:

  • Travel or callout costs beyond the first 2 hours of the technician's travel time — if your location falls outside the local service area, the overage is your responsibility
  • Water filtration systems and installation materials — including plumbing fittings, tubing, plugs, outlets, and any other ancillary components required to prepare the site
  • Electrical or plumbing work — site preparation must be completed before the technician arrives
  • Training on equipment operation — installation covers commissioning only, not barista or operational training
  • False start or callout fees if the technician arrives and the site is not ready for installation

Important: If a technician arrives and cannot complete the installation because the site is unprepared, you will be responsible for any callout or false start fee charged by the technician. However, your installation benefit remains intact — the visit will be rescheduled at no additional cost to your policy.


Water Filtration Requirement

Water filtration must be installed and operational before or at the time of installation. This is not optional — operating a commercial espresso machine without proper filtration will void the manufacturer's warranty. If filtration is not in place at the time of the technician's visit, installation may need to be rescheduled and the callout fee will be your responsibility.

If you need guidance on water filtration requirements for your machine, contact us before scheduling your installation.


Service Area

Installation coverage is tied to the manufacturer's authorized technician service area, generally within a 1.5-hour radius of the nearest certified technician. If your location falls outside this area, Coffeeionado will make reasonable efforts to arrange a local authorized technician, but travel costs beyond the 2-hour coverage limit remain your responsibility.

Not sure if you're in a service area? Contact us before purchasing and we'll check your location.


After Installation

Once your machine is installed, we'll provide referrals for authorized service technicians in your area for ongoing maintenance and repairs. Coffeeionado offers lifetime support on all equipment we sell — we're here long after the install is done.


Governing Terms

This installation policy forms part of your agreement with Coffeeionado and is subject to our Terms of Sale and Terms of Service. In the event of any conflict, the Terms of Service governs.

Can I pick up the machine at your store?

We do not have a showroom or storefront for customer pickups, so orders cannot be picked up directly from us. That said, there is an exception for La Spaziale and La Pavoni products, you can contact us to arrange.

However, if you'd prefer, we can arrange to have your machine shipped to a local freight terminal/location for pickup instead. Let us know your city/state (or ZIP code), and we’d be happy to check the nearest terminal options for you.