Skip to product information
1 of 5

Sanremo

Sanremo Zoe Competition 2 Group Automatic

Sanremo Zoe Competition 2 Group Automatic

Regular price $ 7,960.00
Regular price Sale price $ 7,960.00
Sale Sold out
  • 2-group automatic operation
  • Volumetric dosing controls
  • 10L boiler capacity

  • Usually ships in 2-4 business days
  • Price Match Available
  • Warranty Included
View full details
  • Experts Since 2016

  • Authorized Dealer

  • Lifetime Support

  • Free Professional Setup

Powering Hundreds of Businesses Including:

Your espresso machine is the most visible indicator of your standards, and it should act like it. The Zoe Competition manages the heavy lifting of a busy shift, using activated electronic pre-infusion to ensure extractions stay consistent even when the bar gets crowded. It’s a reliable, service-friendly workhorse designed to keep your technician happy and your baristas fast. This is for the space where "good enough" isn't an option for the morning rush.

Product Features

Large Steam Boiler

A large boiler capacity (listed at 10 liters in the product description) combined with a 2.7 kW steam boiler power delivers sustained steam recovery for continuous milk service. This keeps steam pressure stable across long shifts and back-to-back drinks.

Electronic Auto-Level

The Zoe uses electronic auto-level technology with an electronic level probe to automatically fill and maintain the boiler at the correct level. That means steady steam and fewer interruptions to a barista’s workflow during peak service.

Activated Electronic Pre-Infusion

Activated electronic pre-infusion gently wets the puck before full pressure is applied, improving extraction consistency from shot to shot. For busy cafes this helps maintain cup quality while operators dial grinders and dosing for different blends.

Double Reading Gauge

The double reading gauge displays both boiler pressure and distribution pressure simultaneously, giving baristas and technicians real-time visibility into the machine’s operating conditions. Quick access to these readouts makes troubleshooting and tuning faster during service.

Automatic Group Cleaning

An automatic cleaning cycle for the groups keeps the brewing circuits maintained with less manual labor and lower downtime between shifts. Regular automated cleaning helps preserve shot quality and reduces the burden on staff during busy periods.

Service-Friendly Design

The Zoe’s all-in-one single-skin design and fast access to internal parts make technical service straightforward and reduce repair time and costs. Panels are also customizable and the compact footprint fits tight bars without sacrificing maintainability.

The Coffeeionado Take

Who's It For:

  • New café operators — Heat exchanger reliability with Sanremo proprietary group heads and volumetric dosing give you commercial-grade output without the complexity of a multi-boiler system
  • Restaurant and hospitality coffee programs — Automatic programmable dosing and intuitive controls mean rotating staff can produce consistent drinks with minimal training
  • Medium-volume specialty cafés — The 10L boiler and electronic pre-infusion provide the thermal mass and extraction control needed for sustained 150–250 drink days

Right For You If:

  • You are opening your first café or upgrading from a single-group and need reliable two-group throughput with consistent extraction.
  • Your service model depends on volumetric dosing to keep shots consistent across baristas at different skill levels.
  • You have 220–240V power and direct plumbing, and you want a machine that technicians love to service.

Things to Consider:

  • The 40–75 minute warm-up is the tradeoff for a large boiler with serious thermal mass — use a timer plug to have it ready when you arrive.
  • No auto-steam option on this model — your baristas need to be comfortable with manual milk texturing, or you will spend time on training.
  • The Sanremo proprietary group head is excellent for consistency but means parts and service depend on your Sanremo distributor relationship.

Our Take:

The Zoe Competition is the Sanremo for operators who want the brand's engineering without paying for features they do not need — it is reliable, easy for technicians to service, and punches above its price point. If your café has moved past startup mode and you need equipment that stays out of its own way, this is the machine that lets the coffee do the talking.

Brand

Sanremo

Usage

Manufacturing

Made in Italy

Certifications

  • CE, UL

Brands Seen In

400-600 drinks/day

Target Daily Volume Range for Sustained Use
50% milk based menu

100-140 shots/hr

Target Hourly Output Range

1-2 Baristas

Workflow Set Up

Parts Availablity

1-2 day shipping.
Easy

Your complete buyer's report. In your inbox.

A Coffeeionado Intelligence Report built specifically for this machine. Break-even timeline, maintenance schedule, real resale data, and market feedback. The kind of document you'd expect to pay a consultant for. Enter your email and it's yours.


Key Specifications

BOILER TYPE

Heat Exchanger

WATER SOURCE

Direct-Plumbed

No reservoir

PUMP TYPE

Rotary

Commercial grade, quieter operations

PORTAFILTER

58 mm

OUTPUT

Medium Volume

PRE-INFUSION

Yes

Warranty: 2 Year Warranty - Parts | $299+ Value

This warranty begins from the purchase date and covers parts that are defective due to manufacturer issues. Labor is not included. For international orders outside of the USA, the warranty applies only to parts and does not cover labor or any associated repair costs, nor shipping.

Duration: 24 months from date of purchase

For more information see: Warranty Policy

Why Buy from Coffeeionado

Feature Us Competitors
Free Shipping
Free (Next Day)
Free Installation (220V Machines)
Minimum Commercial Warranty
2 Years (parts)
1 Year
Insured Shipping
Always
Lifetime Support
Extended Warranty Available

Full Product Description

Click to expand

Zoe Competition 2 Group Espresso Machine by Sanremo

With its compact size, Zoe Competition contains a number of smart solutions that make it the ideal partner for coffee roasters and coffee lovers alike. The sturdy chassis, for instance, is not just a modern design element but forms an integral part of the machine. Without shells or panels, the machine reduces the management, maintenance, and servicing costs.

Paid Installation ($350 Value)

You have enough to worry about, and coordinate, order your commercial espresso with Coffeeionado and we will reimburse your installation fee. We also will pay for your shipping to your shop.

2 Year Warranty ($299+ Value)

When investing in coffee equipment, peace of mind is worth its weight in gold. That’s why we proudly offer a 2-year warranty with every Sanremo coffee machine purchase, a value of over $299. This warranty is your guarantee against manufacturer's defects and ensures that all parts for an entire year from the date of purchase. We understand that our customers deserve the very best.


Don't let uncertainty overshadow your love for freshly brewed coffee – take advantage of this limited-time offer and experience unparalleled assurance with your next coffee machine purchase.

Paid Shipping ($499+ Value)

At Coffeeionado, we understand the frustration of hidden costs when making online purchases. This is why we're thrilled to announce that we now cover all shipping, freight, and handling charges for our premium espresso machines. Gone are the days of considering additional fees as you add items to your cart—the price you see is the total price you’ll pay.

Automatic Boiler Leveling and Filling

The high-capacity boiler, boasting an impressive9-liter capacity, is equipped with state-of-the-art electronic auto-level technology and a precision probe. This advanced system ensures that the boiler maintains an accurate filling level at all times, eliminating the need for frequent manual adjustments.

With this innovative feature in place, your barista's workflow remains uninterrupted, allowing them to focus on delivering consistently high-quality beverages without the hassle of constantly monitoring and adjusting the boiler's water level.

Touch Keypad Controls

From the top of the group, you can set out your parameters and control your automatic dosings. The display has a shot clock and allows you to program up to 4 doses for easier operations.

Light Up the Space

Easily work with the Zoe and don't worry about shadows. The LED barista lights allow baristas to see what they are doing and not work in the dark.

Automatic Espresso Machine

Automatic espresso machines have revolutionized the way baristas operate in coffee shops, allowing them to focus on other tasks while still producing high-quality espressos. With programmable doses, baristas can set specific measurements for each shot of espresso, ensuring consistency and efficiency in the brewing process. This feature not only helps save time but also maintains the quality and flavor of the final product. Meanwhile, they can also focus on other tasks such as taking money, steaming milk, or other work tasks.

Easy Maintenance

These machines are built to have easy and fast access to internal parts which makes technical service easy.

Heat Exchanger 9 Liter Boiler

This 10-liter commercial espresso machine with a heat exchange boiler is a high-powered and efficient coffee-making tool specifically designed for professional use in cafes, restaurants, and other commercial environments. Here are the key features:

  • Boiler Capacity: The 9-liter boiler offers plenty of space for making multiple espresso shots and steaming milk at the same time. Heat exchange machines utilize a single boiler to handle both brewing and steaming tasks.
  • Heat Exchange: In contrast to dual boiler machines that have separate boilers for brewing and steaming, heat exchange machines employ a single boiler with a heat exchange tube. This tube allows hot water from the boiler to heat the brewing water as it flows through, ensuring consistent brewing temperature.
  • Simultaneous Brewing and Steaming: Thanks to the heat exchange system, baristas can brew espresso shots while simultaneously frothing milk for lattes or cappuccinos. This simultaneous operation is essential during peak hours in a commercial setting.
  • Temperature Control: Heat exchange machines maintain steady water temperature for brewing purposes. The boiler remains at steaming temperature, while the heat exchange tube ensures that the brewing water is heated as needed.

Thermostability

Exclusively designed by Sanremo, the grouphead is manufactured from AISI 316 Stainless Steel. This ensures highly accurate thermal stability and maximum resistance to oxidation and lime scale in the group.

Barista Friendly System

This commercial espresso machine includes a cup warmer which features a dedicated resistor to keep all the cups at the optimal temperature. Also included are barista lights so that you can work in a well-lit environment and even a built-in shot timer.

Double Gauge

The double reading gauge on the espresso machine provides a convenient way to monitor both the boiler pressure and water distribution pressure simultaneously. This feature gives baristas precise control over the key elements of their espresso-making process, ensuring that each shot is brewed with consistent quality.

Sanremo Zoe Cup Clearance

The standard espresso machine features a cup clearance of 3.5 inches. The Zoe Tall cup version is built with a cup clearance of 5.5 inches.

By being able to adjust both pressures as needed, baristas can fine-tune their technique and achieve optimal results with each extraction. This level of control ultimately leads to a better tasting and more consistent cup of espresso for customers.

Temperature Stability

The coffee boiler is equipped with a sophisticated temperature control system that ensures its stability by applying the machine’s memory of use and modifying the parameters according to forecasts based on the available information.


Sanremo Espresso Machine

Bold Italian Espresso Brand

Sanremo Coffee Machines, an Italian brand known for its espresso machines infused with passion, seamlessly marries technology and design to create exceptional products. With a dedication to quality and innovation evident in every machine produced, from their headquarters in Italy to coffee shops globally, Sanremo's commitment shines through.

Whether you're a coffee shop owner or a dedicated home barista, Sanremo's espresso machines provide the essential elements of reliability, technology, and boldness needed to craft the ideal cup of coffee.

Why Buy the Sanremo ZOE?

Made for the medium volume cafe and built to perform to the most demanding needs, this Sanremo espresso machine is a smart, efficient, and energy saving.

Have any questions about this Sanremo espresso machine? Connect with us today. You can email, chat or call us at 866-595-0420.

Buy the Sanremo Cafe Racer at Coffeeionado

Don't miss out on the chance to upgrade your coffee game without breaking the bank. Take advantage of our limited-time offer and get your coffee equipment shipped for free as well as receiving complimentary professional installation on select items. Get started now and elevate your brewing experience with Coffeeionado!

Related Materials

📄 Download ZOE Brochure

Product Video

Sanremo ZOE Competition Features

  • Shot timer
  • Standard Version: 21.1" H, 3.5" Cup Clearance
  • Tall Cup Version: 23.7" H, 5.51" Cup Clearance
  • Quarter turn knobs for steam
  • Multi-function touch display and temperature display
  • Thermal insulated boilers and intelligent energy save management - save up to 30% energy
  • PID Electronic Temperature Control
  • Dual read gauges
  • Programmable pre-infusion
  • Automatic cleaning cycle
  • Electronic programmed dosage (4 doses + continuous)
  • Programmable on-off timer for each day and/ or daily timetables
  • Ergonomic filter-holder
  • Steam levers with improved ergonomics
  • System digital display to visualize all controls
  • Automatic boiler refill
  • Lower maintenance costs
  • Quick and easy access to the machine for maintenance
  • External Volumetric Pump
  • Included accessories: Single baskets, Double baskets, Bottomless naked portafilters, Blind baskets, Measuring Spoon, Group Brush, Tamper.
  • Recommended plug: NEMA 6-20 (paid for)
  • Safety Listing: CE, UL
  • Made in Italy
  • Warranty: 2 Year Parts (manufacturer’s defects)

Sanremo Zoe 2 Group Espresso Machine Specifications

Dimensions 28.35" W x 20.78" D x 21.15" H
Weight 121 lbs
Style Black, Black/White
Programmability Yes
Controls Touchpad buttons, Knobs (steam/water)
Gauges 1 Dual gauge
Watts 3500
Volts 220-240
Groups 2
Water Spigot 1
Spigot Material Stainless Steel
Steam Wand 2
Wand Material Stainless Steel (cool touch)
Boiler Type Heat Exchanger
Boiler Material Stainless Steel (insulated)
Boiler Capacity 10 L
Reservoir None
Water Source Plumbed
Case Material Stainless Steel
Material Steel
Warranty 2 Year - Parts for defective issues

The Coffeeionado Standard

At Coffeeionado, every machine we offer meets our professional standard — proven reliability, precision engineering, and long-term serviceability. Trusted by professionals since 2016.

24 Month Warranty

$299+ Value - On all commercial machines.

Fast Free Shipping

$399+ Value - We pay your shipping and liftgate fees.

Lifetime Support

Priceless - Get support anytime after your purchase.

SPECIFICATIONS

Height
21.15 in
Depth
20.78 in
Width
28.35 in
Display Type
LED
Grouphead Type
Sanremo Proprietary
Voltage
220-240V
Wattage / Power
3350W
Amperage
15A
Weight
121 lb
Espresso Boiler Capacity
10 L
Brew Boiler Capacity
9.0 L
Programmability
4 – Single Short, Double Short, Single Long, Double Long
Programmability Type
Volumetric
Cup Clearance (approx)
3.35 in
Cup Warmer
Passive
Steam Wand Type
High-performance stainless steel steam wands designed for ergonomic use and high-volume texturing.
Auto Steam
No
Temperature Stability Range
±1–2°C
Shot Timer
yes
Pressure Profiling
No
Hertz
60 Hz
Time to Thermostability
40-75 minutes

Installation Requirements

Professional installation required in order not to void warranty.

220-240V

Dedicated Outlet

Water Filtration

To Maintain Warranty

Pressure Regulator

Optional, as needed

Water Quality & Machine Protection

Proper water quality is essential for optimal espresso extraction and long-term machine health. Use the guidelines below to ensure your machine performs at its best.

Parameter Ideal Range Why It Matters
Total Hardness 50-170 ppm Prevents scale buildup while maintaining flavor
pH Level 6.5-7.5 Ensures balanced extraction and protects internal components
Chlorine 0 ppm Eliminates off-flavors and prevents corrosion
TDS (Total Dissolved Solids) 70-150 ppm Optimal mineral content for extraction and taste
Total Alkalinity ~7.0 Stabilizes acidity and extraction
Chloride 0-28 ppm Prevents corrosion (especially in steel boilers)

Important Note

Always refer to your machine's manual for specific water quality recommendations and maintenance schedules.

Advisory

Install a water filtration system to maintain consistent water quality and extend the life of your espresso machine.

What This Means

  • Water that’s too hard → scale buildup, reduced performance
  • Water that’s too soft → flat, dull espresso
  • Improper water can damage internal components over time

Machine-Specific Considerations

  • Some machines (especially with stainless steel boilers) require stricter limits on chlorides

Product FAQ

Is the Sanremo Zoe Competition 2 Group an automatic volumetric machine or semi-automatic, and how are shots programmed?

The Sanremo Zoe Competition 2 Group is a fully automatic (volumetric) commercial espresso machine. Each group has programmable dose buttons that let you set specific shot volumes (e.g., single, double, long shots). Once programmed, you simply press the button and the machine automatically stops the extraction at the preset volume, ensuring consistent shots during service. It can also be operated in manual mode if you wish to control shot time yourself.

Does the Zoe Competition 2 Group have a rotary pump and what kind of water supply does it require?

Yes, the Zoe Competition series uses a commercial-grade rotary pump designed for continuous, high-volume use. The machine is plumb-in only and must be connected to a direct water line; it does not have an internal reservoir. Proper water filtration and pressure (typically around 2–3 bar / 30–45 psi) are recommended for optimal performance and to maintain the warranty.

Is this machine a heat-exchanger or multi-boiler design, and can it brew and steam at the same time?

The Sanremo Zoe Competition 2 Group is a heat-exchanger (HX) machine with a large single boiler and heat-exchanger circuits feeding each group. This design allows you to brew espresso and steam milk simultaneously without loss of performance. The HX system maintains brew water at espresso temperature while the main boiler stays at steam pressure, making it suitable for busy cafés and restaurants.

Does the Zoe Competition 2 Group include pre-infusion, and is it adjustable?

Yes, the Zoe Competition 2 Group offers pre-infusion to help improve extraction consistency and reduce channeling. Depending on the specific configuration and firmware, pre-infusion is usually managed electronically through the volumetric programming and uses line pressure or pump-controlled pressure at the start of the shot. Some distributors can customize or fine-tune pre-infusion parameters during installation, but deep pre-infusion adjustment is not as granular as on high-end multi-boiler competition machines.

Does this model include cool-touch or no-burn steam wands, and how many steam wands does it have?

Most current Zoe Competition 2 Group configurations for the US market come with two insulated ‘cool-touch’ or reduced-temperature steam wands, designed to minimize the risk of burns and make milk residue easier to clean. However, exact wand spec can vary by importer or configuration. If cool-touch wands are critical for you, confirm with the seller that you’re ordering the cool-touch version, as Sanremo has offered both traditional and cool-touch wand options in some regions.

What is the boiler size on the Zoe Competition 2 Group and is it powerful enough for high-volume service?

The Zoe Competition 2 Group typically features a large single boiler in the 10–12 liter range (exact volume can vary slightly by production run and market). Coupled with a high-wattage heating element, it is designed for busy commercial environments such as cafés, coffee bars, and restaurants. It can comfortably handle continuous espresso production and heavy milk steaming during rush periods, provided it is installed on a dedicated electrical circuit that meets the manufacturer’s specifications.

What power and electrical requirements does the Sanremo Zoe Competition 2 Group have in the US?

US-spec Zoe Competition 2 Group machines are usually configured for 220–240V, 50/60 Hz, and require a dedicated circuit (often 20–30 amps, depending on exact configuration and local code). It is a hard-wired commercial appliance, not a standard 120V plug-in machine. Buyers should review the technical sheet for the exact model they are ordering and have a licensed electrician provide the correct outlet and breaker before installation.

Is there a built-in shot timer, pressure gauge, and PID temperature control on this machine?

The Zoe Competition 2 Group is equipped with brew and boiler pressure gauges for at-a-glance system monitoring. Many Zoe Competition variants also include a built-in shot timer and electronic temperature management, though it is not a true independent PID multi-boiler system. Boiler temperature is electronically controlled and stable enough for commercial use, but you won’t get the same fine-grained per-group temperature profiling as on Sanremo’s higher-end competition machines.

What's Included?

Sanremo Zoe Competition 2 Group Automatic

Sanremo Zoe Competition 2 Group Automatic

Portfilters

Installation

24 Month Warranty

Lifetime Support

Fast Free Shipping

Discount Exclusions

Discounts may void any installation that is deemed to come "paid" with the purchase.

Shipping to Residential Address

Commercial machines that require installation will need to ship to a commercial address. Residential addresses may incur a fee. Freight companies may not be able to deliver to residential areas. Appointment deliveries can be set up for new builds to ensure delivery.

Site Preparation

Proper placement of electricity, drain holes, and water filtration systems is the responsibility of the customer.

Warning

This product can expose you to chemicals including lead, which are known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, go to www.p65warnings.ca.gov.

  • Order With Confidence.

    Every order is handled personally — not processed and forgotten. From the moment you buy, you're working with a team that knows this equipment inside and out.

  • Get Ready for Your Machine.

    After purchase, if installation is included, we will send a quick site checklist so your machine arrives ready to run from day one.

  • Shipped With Care.

    Free shipping on orders over $249, carefully packed and dispatched via UPS or FedEx. Larger commercial equipment ships via freight — coordinated and handled on our end.

  • Start Generating Revenue.

    Once delivered (and installed), your equipment is ready to perform — pulling consistent shots, handling volume, and putting quality coffee in front of every customer.

Frequently Asked Questions

How do I track my order?

You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. We continuously send order status updates via email/text.

How much is shipping? Is it free?

How Much Is Shipping? General shipping starts at $15.99. You can qualify for free shipping with any total order value over $249 and shipping to the contiguous USA. Taxes and discounts will be calculated at checkout.

Free Shipping Terms: Typical delivery within 3-6 Business days depending on size of order. Free shipping is available on orders of 199.00 or more to any address in the contiguous United States.

Free shipping does not apply to orders shipping to Alaska, Hawaii, APO/military addresses or on any international orders. We will use the lowest cost means for free shipping. Free shipping delivery dates are best estimates provided by the shipping carrier and are not guaranteed. Orders placed with free shipping are generally processed between 24 - 48 hours after order placement.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. You can read more about our return policy here. Commercial equipment is generally final. Please check before purchasing.

Do you price match?

In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing. Conditions apply, please refer to our Price Match Page for more information.

Do you ship internationally?

Yes, we ship to most countries in the Caribbean. Shipping costs and delivery times vary by location. Warranty is limited to only parts, shipping not included.

Can I return or exchange an item?

We have a 30 exchange/return policy, unless otherwise noted. Please email support@coffeeionado with your name, order #, and reason for exchange. Commercial equipment is generally final. Please check before purchasing.

Do you offer expedited shipping?

Yes. Please reach out for a quote on shipping via text or call at 866-595-0420 or via email at support@coffeeionado.com.

Where do I use my coupon code?

To redeem your discount, enter the coupon code at checkout after you've added items to your cart. You'll see a field labeled "Discount code" or "Coupon code" where you can paste your code before completing your purchase.

Do you ship to PO boxes?

No, we don't ship to PO boxes. Due to the size and weight of our equipment, we require delivery to a physical address where our carriers can safely drop off your order.

How does paid installation work?

We want to make your purchase as smooth as possible and will pay the installation via rebate on commercial espresso machines. This includes commercial machines with more than 1 group head and 220V.

If the certified installer needed is over 1.5 hours away then we will pay for the installation call (and install up to the value suggested on page minus call fee). Travel will be paid by customer. Inquire if you have any questions about your location.


Please note, any discounts subject to void the paid installation offer.

At Coffeeionado, professional installation is included with qualifying espresso machine purchases. Our goal is to make the process as seamless as possible — from coordinating the technician to getting your machine up and running on day one.


Which Machines Qualify

Free professional installation is included with all espresso machines of 2 groups or more where indicated on the product listing. This policy applies to espresso machines only and does not cover other coffee equipment such as grinders, brewers, or accessories.

If you are unsure whether your machine qualifies, contact us before purchasing and we'll confirm.


What's Included

  • Travel and labor costs for installation within the technician's service area (up to 2 hours of travel)
  • Setup, basic programming, and commissioning of the equipment
  • Scheduling during regular business hours, Monday through Friday
  • Associated taxes and fees related to the installation itself

Installation must be completed within 30 days of delivery of the equipment. The installation benefit lapses after this window and cannot be reinstated.


How Installation Is Arranged

Depending on your purchase, installation is handled one of two ways:

Arranged directly — In many cases, Coffeeionado or the manufacturer will coordinate and pay the technician on your behalf. We will contact you after your order is processed to schedule the visit.

Reimbursement — In some cases, you may be asked to arrange the installation locally using an authorized technician and submit a rebate form for reimbursement. Once approved, the covered amount will be refunded to the original payment method used for your order.

We will confirm which arrangement applies to your purchase at the time of order confirmation. If you have questions before purchasing, contact us and we'll walk you through it.


What's Not Included

The following are outside the scope of the installation policy and remain the customer's responsibility:

  • Travel or callout costs beyond the first 2 hours of the technician's travel time — if your location falls outside the local service area, the overage is your responsibility
  • Water filtration systems and installation materials — including plumbing fittings, tubing, plugs, outlets, and any other ancillary components required to prepare the site
  • Electrical or plumbing work — site preparation must be completed before the technician arrives
  • Training on equipment operation — installation covers commissioning only, not barista or operational training
  • False start or callout fees if the technician arrives and the site is not ready for installation

Important: If a technician arrives and cannot complete the installation because the site is unprepared, you will be responsible for any callout or false start fee charged by the technician. However, your installation benefit remains intact — the visit will be rescheduled at no additional cost to your policy.


Water Filtration Requirement

Water filtration must be installed and operational before or at the time of installation. This is not optional — operating a commercial espresso machine without proper filtration will void the manufacturer's warranty. If filtration is not in place at the time of the technician's visit, installation may need to be rescheduled and the callout fee will be your responsibility.

If you need guidance on water filtration requirements for your machine, contact us before scheduling your installation.


Service Area

Installation coverage is tied to the manufacturer's authorized technician service area, generally within a 1.5-hour radius of the nearest certified technician. If your location falls outside this area, Coffeeionado will make reasonable efforts to arrange a local authorized technician, but travel costs beyond the 2-hour coverage limit remain your responsibility.

Not sure if you're in a service area? Contact us before purchasing and we'll check your location.


After Installation

Once your machine is installed, we'll provide referrals for authorized service technicians in your area for ongoing maintenance and repairs. Coffeeionado offers lifetime support on all equipment we sell — we're here long after the install is done.


Governing Terms

This installation policy forms part of your agreement with Coffeeionado and is subject to our Terms of Sale and Terms of Service. In the event of any conflict, the Terms of Service governs.

Can I pick up the machine at your store?

We do not have a showroom or storefront for customer pickups, so orders cannot be picked up directly from us. That said, there is an exception for La Spaziale and La Pavoni products, you can contact us to arrange.

However, if you'd prefer, we can arrange to have your machine shipped to a local freight terminal/location for pickup instead. Let us know your city/state (or ZIP code), and we’d be happy to check the nearest terminal options for you.