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Nuova Simonelli

Nuova Simonelli Aurelia Wave T3 3 Group AV

Nuova Simonelli Aurelia Wave T3 3 Group AV

Regular price $ 21,825.00
Regular price $ 20,500.00 Sale price $ 21,825.00
Sale Sold out
  • 3-Group, 13 L Boiler
  • T3 Three-Zone Temp Control
  • Electronic Volumetric Dosing

  • Usually ships in 2-4 business days
  • Price Match Available
  • Warranty Included
View full details
  • Experts Since 2016

  • Authorized Dealer

  • Lifetime Support

  • Free Professional Setup

Powering Hundreds of Businesses Including:

When the line stretches toward the door, the Aurelia Wave T3 acts as the silent anchor for your shop's reputation. It signals to your team that you’ve moved past making compromises, particularly with Pulse-Jet extraction providing the specific pressure profiling required to keep your complex roasts tasting exactly as intended. You aren't just installing a three-group head; you're establishing a baseline for what your baristas can achieve on their busiest Tuesday. This is how a coffee program transitions from surviving the rush to owning it.

Product Features

Pulse-Jet Extraction

Pulse-Jet optimizes flowrate and water pressure during the dispensing phase, letting you explore extraction profiles that weren’t previously available. That control helps extract a broader spectrum of aroma and taste while keeping shot development consistent under heavy use.

Smart Water Monitoring

Smart Water Technology detects basic water parameters and warns when quality changes — critical for cafés where water variability impacts espresso quality and reliability. Because water is responsible for 50–70% of extraction outcome, early detection protects shot consistency and reduces long-term equipment issues.

Remote Espresso Management

The Espresso Management System provides a comprehensive remote interface to control doses, boiler pressure, pre-infusion and cleaning, and to access hourly/daily/weekly/monthly statistics. Having machine data and controls on-hand (even from your smartphone) lets managers standardize settings and diagnose issues quickly.

Automated Cleaning & Auto-purge

Auto-purge cleans the sprayheads automatically when unplugging the filter holder, and the machine offers automated group cleanings selectable from the digital display. These systems speed downtime recovery, reduce manual cleaning labour, and keep groups hygienic during busy service.

T3 Power-Saving & Eco Mode

T3 technology combined with software-driven power-saving options reduces energy consumption as part of Aurelia Wave’s eco-sustainability design. Practical touches—like the Milk-light that only activates when the wands are in use—cut wasted energy during slow periods.

Soft Infusion System (SIS)

SIS (Soft Infusion System) reduces the importance of perfect tamping by softening the pre-infusion phase, producing more consistent espresso and minimizing operator error. For high-volume teams this means steadier shot quality across different baristas and shifts.

The Coffeeionado Take

Who's It For:

  • High-volume specialty cafés — T3 three-zone temperature control and 400–800 shot capacity deliver the precision and throughput specialty operations demand
  • Roasteries with in-house cafés — Smart water monitoring and pulse-jet extraction let you showcase your beans with exacting extraction parameters
  • Multi-location café groups — Remote espresso management and automated cleaning cycles standardize quality and reduce operator variability across sites

Right For You If:

  • Your daily shot count is 300–800 and you need T3 three-zone temperature control to dial in a diverse single-origin espresso menu with precision.
  • Your baristas are experienced enough to leverage programmable pre-infusion, pressure settings, and volumetric dosing — this machine rewards technical skill with repeatable results.
  • You have direct plumbing, 220V power (NEMA 6-50), and want remote management capability to monitor machine performance across your operation.

Things to Consider:

  • T3 temperature control is exceptionally precise but adds complexity — maintenance and calibration require technicians familiar with Nuova Simonelli's T3 system.
  • The 17L copper boiler is large and efficient but copper demands proper water chemistry — invest in a quality filtration system from installation.
  • Remote management and smart water monitoring are powerful operational tools, but they add electronic systems that need firmware updates and occasional troubleshooting beyond basic mechanical service.

Our Take:

The Aurelia Wave T3 is Nuova Simonelli's flagship for a reason — the three-zone temperature control and pulse-jet extraction give your baristas tools that most commercial machines simply do not have. If your operation is serious enough to need that level of precision and you have the team to use it, this machine will not be the limiting factor in your espresso quality.

Brand

Nuova Simonelli

Resources

Manufacturing

Made in Italy

Certifications

  • CSA, NSF, UL

Brands Seen In

650-800 drinks/day

Estimated Daily Output
50% milk based menu

140-180 shots/hr

Est. Hourly Output Range

2-3 Baristas

Workflow Set Up

Parts Availablity

1-2 day shipping.
Easy

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Key Specifications

BOILER TYPE

Multi-Boiler

WATER SOURCE

Direct-Plumbed

No reservoir

PUMP TYPE

Rotary

Commercial grade, quieter operations

PORTAFILTER

58 mm

OUTPUT

High Volume

PRE-INFUSION

Yes

Warranty: 2 Year Warranty - 2 Parts & 1 Labor | $299+ Value

This warranty begins from the purchase date and covers parts that are defective due to manufacturer issues. Labor will be included for the 1st year. For international orders outside of the USA, the warranty applies only to parts and does not cover labor or any associated repair costs.

Parts Duration: 24 months from date of purchase
Labor Duration: 12 months from date of purchase

For more information see: Warranty Policy

Why Buy from Coffeeionado

Feature Us Competitors
Free Shipping
Free (Next Day)
Free Installation (220V Machines)
Minimum Commercial Warranty
2 Years (parts)
1 Year
Insured Shipping
Always
Lifetime Support
Extended Warranty Available

Full Product Description

Click to expand

Aurelia Wave T3 Commercial Espresso Machine by Nuova Simonelli

The Aurelia Wave by Nuova Simonelli has been praised for its technology, multi-functionality and reliability. It features a large 17-liter total capacity multi-boiler system, SIS preinfusion, 2 push-pull steam wands, tall cup clearance and plumbed drain tray.

Installation Paid & FREE Gold Package Warranty ($1,900+ Value)

You have enough to worry about and coordinate, order your commercial espresso with Coffeeionado and we will ship your machine to the nearest service providers for Nuova Simonelli. They will arrive and install your machine for you, and we pay your installation fee, it's that easy.

Gold Package Coverage:

  • Professional Installation (water system as well)
  • 1 Year Labor Warranty
  • 2 Year Parts Warranty
  • Receive and Inspect Machine for Damage
  • Water Quality/Clarity Test
  • Equipment Maintenance Training
  • Response within 24 Hours
  • Automatic Warranty Claim Processing
  • Lifetime Warranty on Copper Boilers
  • Single Point of Contact
  • 1 Nuisance Call

Paid Shipping ($499+ Value)

At Coffeeionado, we understand the frustration of hidden costs when making online purchases. This is why we're thrilled to announce that we now cover all shipping, freight, and handling charges for our premium coffee equipment within the continental USA. Gone are the days of considering additional fees as you add items to your cart.

T3 Technology

Triple Temperature Control

The T3 technology empowers the barista with full command over the temperature settings of the main boiler, the coffee groups' boiler, and each group head. A state-of-the-art touch screen interface maintains constant communication with these elements, facilitating swift and effortless adjustments. Additionally, the independent group head timers exhibit individual shot progress in real-time, streamlining operations by removing the necessity for external timers.

At the Touch of a Button

Coming standard with a high resolution screen display this machine gives the barista unparalleled control over the machine at their fingertips. Allowing the baristas to easily program dosages, boiler pressure, pre-infusion, and even energy savings settings. That makes this one of the most flexible and consistent volumetric espresso machines.

Espresso Machine

Volumetric Controls

Volumetric espresso machines with automated features offer a great solution for coffee shops and home users alike. From easy-to-use programmable features, to increased consistency in every cup of espresso, these machines make brewing the perfect cup easier than ever before. When using espresso machines with volumetric pumps, you benefit from their precision. These pumps guarantee accurate water-to-coffee ratios, a key factor in making great espresso.

Automatic Espresso Machine

Automatic espresso machines have revolutionized the way baristas operate in coffee shops, allowing them to focus on other tasks while still producing high-quality espressos. With programmable doses, baristas can set specific measurements for each shot of espresso, ensuring consistency and efficiency in the brewing process. This feature not only helps save time but also maintains the quality and flavor of the final product. Meanwhile, they can also focus on other tasks such as taking money, steaming milk, or other work tasks.

Pre-Infusion SIS Technology

The Soft Infusion System, developed by the techs at Simonelli, is an innovative pre-infusion system that is adjustable, consistent and has no risk of user error. It is unique because it extracts centrifugally by injecting water at different angles into the coffee cake which eliminates channeling and maximizes espresso extraction by creating more contact time between the water and coffee.

Cool Touch No-Burn Steam Wands

With these revolutionary features, you can froth and steam milk without any concerns about getting burned. The cool touch technology ensures that the wand remains at a safe temperature, allowing you to focus on creating the perfect espresso drinks without any worries. Say goodbye to accidental burns and hello to a more enjoyable coffee-making process with our state-of-the-art espresso machine.

Energy Savings

Experience the ultimate energy efficiency with this espresso machine's ECO function, designed to optimize energy usage based on real-time operation. By activating the ECO function during periods of inactivity, you can achieve up to 20% energy savings without compromising on performance. Say goodbye to unnecessary energy consumption and hello to a more sustainable and cost-effective coffee experience. Try the ECO function today and take the first step towards a greener future!

Heritage in Performance

Nuova Simonelli builds all their commercial machines with the key features expected from one of the most respected and renowned coffee machine manufacturers in the world. The Aurelia Wave is a powerful machine that will reliably operate with consistent customer flows.

Display Closeup

LCD Display

With this machine you can easily set machine settings using a high-quality LCD screen, allowing for quick access to various functions. Adjusting dosages, pre-infusion, boiler pressure, and energy settings is a breeze with the clear instructions provided on the screen.

Auto-Purge System

When the portafilter is detached from the group head, the Aurelia Wave T3 automatically initiates a self-cleaning process to clear out any leftover coffee grounds, preventing the accumulation of dried-up pucks in the portafilters.

Raised Group Heads

If you provide a various range of cup sizes, the elevated group heads on espresso machines prove to be extremely beneficial. They eliminate the need for baristas to brew into shot glasses and then transfer the espresso into larger cups, allowing them to brew directly into taller cups and maintain an efficient workflow.

Multi-boiler 17-Liter Capacity

This 17-liter commercial espresso machine comes with multiple copper boilers making it specifically designed for professional use in high demand cafes, restaurants, and other commercial environments. Here are the key features:

  • Fast Recover: With such a large boiler, this machine will be able to take care of any rush and offer exceptional quality shot after shot with minimum recovery time.
  • Multi-Boiler Technology: Independent coffee boilers ensure uncompromised temperature stability and give the ability to set different temperatures for each group. This commercial espresso machine ensures optimal steam productivity and temperature control with its independent and insulated coffee boilers for each infusion group.
  • Simultaneous Brewing and Steaming: Thanks to the heat exchange system, baristas can brew espresso shots while simultaneously frothing milk for lattes or cappuccinos. This simultaneous operation is essential during peak hours in a commercial setting.

  • Advanced Temperature Control: With multi-boiler machines maintain steady water temperature for brewing purposes. The boiler remains at steaming temperature, while the group boiler ensures that the brewing water is heated if needed.

Copper Boilers

Copper boilers in espresso machines offer exceptional heat conductivity, ensuring rapid heating and faster recovery times for a quicker startup. Maintaining optimal brewing temperatures is essential for consistently good espresso, and copper's ability to uphold steady temperatures contributes to a consistent brew quality. Additionally, copper's natural antimicrobial properties make it a hygienic choice for espresso machines by inhibiting the growth of bacteria and other microorganisms.

Boiler Gauge

The pressure gauge on espresso machines is vital for producing top-notch espresso. It shows the pressure used to extract the coffee, ensuring that water passes through the grounds in the portafilter at the right force. Keeping this pressure steady is key to making excellent espresso shots every time.

For Large Rush Cafes

This handcrafted Italian espresso machine would be perfect in high-volume cafes. It has made pulling shots as fast and simple as possible, allowing you to focus on your customers.

Suitable for: High quality coffee shops, medium - high volume locations, demanding professionals, barista competitors, specialty coffee shops.

Made in Italy

Since 1936, Nuova Simonelli has been a prominent name in the world of professional coffee machinery and grinders. Based outside of Milan, their dedication to cutting-edge technology, creativity, and eco-friendliness guarantees that both coffee aficionados and baristas can enjoy top-notch results in every cup. Known for its practicality, high efficiency, and attractive aesthetics, Nuova Simonelli's equipment is a trusted favorite among coffee enthusiasts and experienced espresso professionals alike.

Buy the Aurelia Wave T3 at Coffeeionado

Don't miss out on the chance to upgrade your coffee game without breaking the bank. Take advantage of our limited-time offer and get your coffee equipment shipped for free as well as paid installation and receiving a 24 month warranty on your machine. Get started now and elevate your brewing experience with Coffeeionado!

Have questions or concerns about this espresso machine? Let us help. Email or chat with a live person here on the website. Call or text us at 866-595-0420.

Product Materials


📄 View Company Sheet

📄 View Spec Sheet

📖 Wave Brochure

Aurelia Wave T3 Features

  • Volumetric machine with proportioned dose setting
  • Double Soft Infusion System (SIS)
  • T3 technology
  • 1.5L Heat exchanger
  • Automatic backflushing
  • Tall cup clearance
  • Barista lights
  • Milk lights
  • Practical pull & push levers
  • Stainless steel drip tray (plumbed)
  • Adjustable stainless steel nozzles
  • 1 stainless steel spigot
  • 2 stainless steel wand
  • Water level indicator
  • Pressure guages
  • Fully automatic
  • Safety Listings: CSA/NSF
  • Made in Italy
  • Installation by Certified NS Technician included
  • Gold Warranty Package (2 years parts, first year labor)
  • Customized colors available (RAL color based) - contact us for quote

Gold Package:

    • Professional Installation (water system as well)
    • 1 Year Labor Warranty
    • Receive and Inspect Machine for Damage
    • Water Quality/Clarity Test
    • Equipment Maintenance Training
    • Response within 24 Hours
    • Automatic Warranty Claim Processing
    • Lifetime Warranty on Copper Boilers
    • Single Point of Contact
    • 1 Nuisance Call

Aurelia Wave T3 Specifications

Dimensions 41.25" W x 24.25" D x 22.5" H
Weight 196 lbs
Color Black/Lux/Red
Controls Touchpad, Levers (steam/water)
Programmability 4 programmable buttons + manual
Watts 5000
Volts 220
Amperage 30
Portafilter Size 58mm
Cup Size Tall
Hot Water Spigot 1 Stainless Steel
Steam Arms 2 Push-Pull Stainless Steel
Boiler Type Multi-boiler
Boiler Design 17 L - total capacity
Boiler Material Copper
Reservoir None
Pump Commercial Rotary
Water Source Plumbed
Case Material Stainless Steel
Material Steel
Warranty 2 Years Parts / 1 Year Labor

Order your Aurelia Wave T3 commercial espresso machine from Coffeeionado today and let us handle the rest, even the installation.

The Coffeeionado Standard

At Coffeeionado, every machine we offer meets our professional standard — proven reliability, precision engineering, and long-term serviceability. Trusted by professionals since 2016.

24 Month Warranty

$299+ Value - On all commercial machines.

Fast Free Shipping

$399+ Value - We pay your shipping and liftgate fees.

Lifetime Support

Priceless - Get support anytime after your purchase.

SPECIFICATIONS

Height
22 in
Depth
24 in
Width
41 in
Display Type
LCD
Grouphead Type
T Technology
Voltage
220-240V
Wattage / Power
4700-5400W
Amperage
38A
Weight
209 lb
Espresso Boiler Capacity
17 L
Brew Boiler Capacity
1 L
Programmability
4 – Single Short, Double Short, Single Long, Double Long
Programmability Type
Volumetric, Manual
Cup Clearance (approx)
5.3 in
Cup Warmer
Passive
Steam Wand Type
Manual lever-actuated stainless steel wands
Auto Steam
Optional
Temperature Stability Range
± 0.5°C
Shot Timer
yes
Pressure Profiling
No
Hertz
60 Hz
Time to Thermostability
40-75 minutes

Installation Requirements

Professional installation required in order not to void warranty.

220-240V

Dedicated Outlet

Water Filtration

To Maintain Warranty

Pressure Regulator

Optional, as needed

Water Quality & Machine Protection

Proper water quality is essential for optimal espresso extraction and long-term machine health. Use the guidelines below to ensure your machine performs at its best.

Parameter Ideal Range Why It Matters
Total Hardness 50-170 ppm Prevents scale buildup while maintaining flavor
pH Level 6.5-7.5 Ensures balanced extraction and protects internal components
Chlorine 0 ppm Eliminates off-flavors and prevents corrosion
TDS (Total Dissolved Solids) 70-150 ppm Optimal mineral content for extraction and taste
Total Alkalinity ~7.0 Stabilizes acidity and extraction
Chloride 0-28 ppm Prevents corrosion (especially in steel boilers)

Important Note

Always refer to your machine's manual for specific water quality recommendations and maintenance schedules.

Advisory

Install a water filtration system to maintain consistent water quality and extend the life of your espresso machine.

What This Means

  • Water that’s too hard → scale buildup, reduced performance
  • Water that’s too soft → flat, dull espresso
  • Improper water can damage internal components over time

Machine-Specific Considerations

  • Some machines (especially with stainless steel boilers) require stricter limits on chlorides

Product FAQ

Does the Nuova Simonelli Aurelia Wave T3 3 Group AV have a rotary pump and how loud is it in a café environment?

Yes. The Aurelia Wave T3 uses a commercial‑grade rotary pump, which is significantly quieter than a vibration pump. In a typical café environment the pump noise is minimal and is usually drowned out by normal shop activity, making it suitable for front‑of‑house use.

Is this machine direct‑plumbed only, or can it be used with a water tank/reservoir?

The Aurelia Wave T3 3 Group AV is designed to be a direct‑plumbed commercial machine. It must be connected to a mains water line and appropriate drainage. It does not include or support an internal water tank for pour‑over operation.

Does the Aurelia Wave T3 offer programmable pre‑infusion or soft‑infusion for better shot consistency?

Yes. The Aurelia Wave T3 offers programmable pre‑infusion (often called soft‑infusion) as part of its volumetric dosing. This allows water to gently saturate the coffee puck before full pressure is applied, improving extraction consistency and reducing channeling.

Are the steam wands cool‑touch or no‑burn, and how many steam wands does the 3‑group model have?

The Aurelia Wave T3 3 Group AV comes with cool‑touch (no‑burn) steam wands designed to stay relatively cool on the exterior and reduce milk buildup. The 3‑group model is typically equipped with two steam wands plus a separate hot water tap.

What power and electrical requirements does the Nuova Simonelli Aurelia Wave T3 3 Group AV have for US installations?

In the US, the 3‑group Aurelia Wave T3 is usually configured for 220–240V, 50/60 Hz, and requires a dedicated circuit with sufficient amperage (often 30–40 A depending on configuration). Exact specs can vary, so you should confirm the electrical requirements on the machine’s data plate and coordinate installation with a licensed electrician familiar with commercial espresso equipment.

What is the boiler configuration on the Wave T3 and does it support independent temperature control for each group?

The Aurelia Wave T3 is a multi‑boiler machine. It uses a large steam boiler for steam and hot water plus independent brew boilers for each group. The T3 technology allows separate control over steam boiler temperature, group boiler temperature, and even group head temperature, enabling precise and independent temperature management for each group head.

Is this the AV (volumetric) version fully automatic, and can I program multiple shot volumes per group?

Yes. The AV designation means this is the volumetric (automatic) version. Each group has programmable buttons that let you save multiple shot volumes (for example, single, double, lungo, etc.). Once set, the machine automatically stops the extraction at the programmed volume, improving speed and consistency in busy environments.

What kind of water filtration or treatment is recommended to maintain the warranty and prevent scale buildup?

A plumbed‑in water filtration and softening system is strongly recommended and often required to maintain the manufacturer’s warranty. For US installations, this typically means a combination sediment + carbon filter plus a softening or scale‑reduction cartridge, sized to your water hardness and volume usage. You should test your local water and select a filtration system that keeps hardness and TDS within Nuova Simonelli’s published specifications.

What's Included?

Nuova Simonelli Aurelia Wave T3 3 Group AV

Nuova Simonelli Aurelia Wave T3 3 Group AV

Portfilters

Installation

24 Month Warranty

Lifetime Support

Fast Free Shipping

Discount Exclusions

Discounts may void any installation that is deemed to come "paid" with the purchase.

Shipping to Residential Address

Commercial machines that require installation will need to ship to a commercial address. Residential addresses may incur a fee. Freight companies may not be able to deliver to residential areas. Appointment deliveries can be set up for new builds to ensure delivery.

Site Preparation

Proper placement of electricity, drain holes, and water filtration systems is the responsibility of the customer.

Warning

This product can expose you to chemicals including lead, which are known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, go to www.p65warnings.ca.gov.

  • Order With Confidence.

    Every order is handled personally — not processed and forgotten. From the moment you buy, you're working with a team that knows this equipment inside and out.

  • Get Ready for Your Machine.

    After purchase, if installation is included, we will send a quick site checklist so your machine arrives ready to run from day one.

  • Shipped With Care.

    Free shipping on orders over $249, carefully packed and dispatched via UPS or FedEx. Larger commercial equipment ships via freight — coordinated and handled on our end.

  • Start Generating Revenue.

    Once delivered (and installed), your equipment is ready to perform — pulling consistent shots, handling volume, and putting quality coffee in front of every customer.

Frequently Asked Questions

How do I track my order?

You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. We continuously send order status updates via email/text.

How much is shipping? Is it free?

How Much Is Shipping? General shipping starts at $15.99. You can qualify for free shipping with any total order value over $249 and shipping to the contiguous USA. Taxes and discounts will be calculated at checkout.

Free Shipping Terms: Typical delivery within 3-6 Business days depending on size of order. Free shipping is available on orders of 199.00 or more to any address in the contiguous United States.

Free shipping does not apply to orders shipping to Alaska, Hawaii, APO/military addresses or on any international orders. We will use the lowest cost means for free shipping. Free shipping delivery dates are best estimates provided by the shipping carrier and are not guaranteed. Orders placed with free shipping are generally processed between 24 - 48 hours after order placement.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. You can read more about our return policy here. Commercial equipment is generally final. Please check before purchasing.

Do you price match?

In the unlikely event that you find your item cheaper at another online store, just let us know and we'll beat the competitor's pricing. Conditions apply, please refer to our Price Match Page for more information.

Do you ship internationally?

Yes, we ship to most countries in the Caribbean. Shipping costs and delivery times vary by location. Warranty is limited to only parts, shipping not included.

Can I return or exchange an item?

We have a 30 exchange/return policy, unless otherwise noted. Please email support@coffeeionado with your name, order #, and reason for exchange. Commercial equipment is generally final. Please check before purchasing.

Do you offer expedited shipping?

Yes. Please reach out for a quote on shipping via text or call at 866-595-0420 or via email at support@coffeeionado.com.

Where do I use my coupon code?

To redeem your discount, enter the coupon code at checkout after you've added items to your cart. You'll see a field labeled "Discount code" or "Coupon code" where you can paste your code before completing your purchase.

Do you ship to PO boxes?

No, we don't ship to PO boxes. Due to the size and weight of our equipment, we require delivery to a physical address where our carriers can safely drop off your order.

How does paid installation work?

We want to make your purchase as smooth as possible and will pay the installation via rebate on commercial espresso machines. This includes commercial machines with more than 1 group head and 220V.

If the certified installer needed is over 1.5 hours away then we will pay for the installation call (and install up to the value suggested on page minus call fee). Travel will be paid by customer. Inquire if you have any questions about your location.


Please note, any discounts subject to void the paid installation offer.

At Coffeeionado, professional installation is included with qualifying espresso machine purchases. Our goal is to make the process as seamless as possible — from coordinating the technician to getting your machine up and running on day one.


Which Machines Qualify

Free professional installation is included with all espresso machines of 2 groups or more where indicated on the product listing. This policy applies to espresso machines only and does not cover other coffee equipment such as grinders, brewers, or accessories.

If you are unsure whether your machine qualifies, contact us before purchasing and we'll confirm.


What's Included

  • Travel and labor costs for installation within the technician's service area (up to 2 hours of travel)
  • Setup, basic programming, and commissioning of the equipment
  • Scheduling during regular business hours, Monday through Friday
  • Associated taxes and fees related to the installation itself

Installation must be completed within 30 days of delivery of the equipment. The installation benefit lapses after this window and cannot be reinstated.


How Installation Is Arranged

Depending on your purchase, installation is handled one of two ways:

Arranged directly — In many cases, Coffeeionado or the manufacturer will coordinate and pay the technician on your behalf. We will contact you after your order is processed to schedule the visit.

Reimbursement — In some cases, you may be asked to arrange the installation locally using an authorized technician and submit a rebate form for reimbursement. Once approved, the covered amount will be refunded to the original payment method used for your order.

We will confirm which arrangement applies to your purchase at the time of order confirmation. If you have questions before purchasing, contact us and we'll walk you through it.


What's Not Included

The following are outside the scope of the installation policy and remain the customer's responsibility:

  • Travel or callout costs beyond the first 2 hours of the technician's travel time — if your location falls outside the local service area, the overage is your responsibility
  • Water filtration systems and installation materials — including plumbing fittings, tubing, plugs, outlets, and any other ancillary components required to prepare the site
  • Electrical or plumbing work — site preparation must be completed before the technician arrives
  • Training on equipment operation — installation covers commissioning only, not barista or operational training
  • False start or callout fees if the technician arrives and the site is not ready for installation

Important: If a technician arrives and cannot complete the installation because the site is unprepared, you will be responsible for any callout or false start fee charged by the technician. However, your installation benefit remains intact — the visit will be rescheduled at no additional cost to your policy.


Water Filtration Requirement

Water filtration must be installed and operational before or at the time of installation. This is not optional — operating a commercial espresso machine without proper filtration will void the manufacturer's warranty. If filtration is not in place at the time of the technician's visit, installation may need to be rescheduled and the callout fee will be your responsibility.

If you need guidance on water filtration requirements for your machine, contact us before scheduling your installation.


Service Area

Installation coverage is tied to the manufacturer's authorized technician service area, generally within a 1.5-hour radius of the nearest certified technician. If your location falls outside this area, Coffeeionado will make reasonable efforts to arrange a local authorized technician, but travel costs beyond the 2-hour coverage limit remain your responsibility.

Not sure if you're in a service area? Contact us before purchasing and we'll check your location.


After Installation

Once your machine is installed, we'll provide referrals for authorized service technicians in your area for ongoing maintenance and repairs. Coffeeionado offers lifetime support on all equipment we sell — we're here long after the install is done.


Governing Terms

This installation policy forms part of your agreement with Coffeeionado and is subject to our Terms of Sale and Terms of Service. In the event of any conflict, the Terms of Service governs.

Can I pick up the machine at your store?

We do not have a showroom or storefront for customer pickups, so orders cannot be picked up directly from us. That said, there is an exception for La Spaziale and La Pavoni products, you can contact us to arrange.

However, if you'd prefer, we can arrange to have your machine shipped to a local freight terminal/location for pickup instead. Let us know your city/state (or ZIP code), and we’d be happy to check the nearest terminal options for you.